Muse Hanoi Luxury Apartment - D' Eldorado — Hotel in Hà Nội

We had to flee Hanoi due to Typhoon Yagi and asked to refund (or even partially refund) one or both of our nights we lost out on. We were told no because it was their policy to not accept refunds after payment. Citing policy is fine under normal circumstances, but denying a refund to a family fleeing during a natural disaster is horrible, especially when we have had to spend lots of extra money to escape the hurricane. I would not book with them again, nor...

The apartment was lake facing and had a beautiful view as we got to stay on the 20th floor. The apartment was very well maintained and clean. Everything felt new and it was a good experience.

Our check-in time was very late but we reached early, so we were also given the option to pay extra money and...

Owner didnt provide me a room, requesting some additional information, though i sent him booking confirmation with all necessary information. And i paid for this room! It was a waste of...