Old Quarter Hotel 1961 — Hotel in Hà Nội

I want to express my extreme disappointment with my recent experience at Old Quarter Hotel 1961. My friends and I had made a reservation for a 2-hour use of a room through Agoda, and we were looking forward to showering before catching a sleeper bus to Sapa. However, our visit to this establishment was nothing short of a nightmare.

Firstly, the location was a complete nightmare to find. The hotel was tucked away in a dark, unpleasant alleyway with an overwhelming bad smell. It was not the welcoming environment we had anticipated.

When we finally arrived at the hotel at 6:45 pm, there was no one at the reception desk, and we had to repeatedly ring the bell before anyone bothered to attend to us. To make matters worse, the receptionist had difficulty communicating in English, and we had to rely on a translation app to convey our needs. Despite having a reservation confirmed by Agoda and receiving a morning message reminding us of our 2-hour reservation, we were informed that they had no available rooms for us.

This situation was not only frustrating but also highly inconvenient, as we had to lug our luggage around in search of another hotel just to freshen up before our journey. This level of incompetence and disregard for customers' reservations is utterly unacceptable.

Furthermore, it has come to my attention that the hotel's Google reviews are questionable, with an ongoing dispute between genuine reviewers and what appears to be fake accounts created by the hotel staff to boost their ratings. This deceptive practice only further tarnishes the reputation of Old Quarter Hotel 1961.

In light of this experience, I strongly urge potential guests to exercise caution when considering this hotel and explore more reliable and reputable options in the area. Old Quarter Hotel 1961 has demonstrated a complete lack of professionalism and customer service, making it a regrettable choice for anyone seeking a comfortable and...

I hope I could help someone like me a victim of agoda booking online. I book a room at last munites decision of the day. I book 1 night with room type “ Day Use - Double Room - Max 2 Hours Stay” and arrival 13 February after 2pm - departure 14 February before 12 “ conditions on agoda booking confirmation. I arrive around 7pm and exhausted of the day. I don’t mind to walk through small streets and without attention of reception after call and bell the it. I showed him an email booking confirm then he said I only booked for 2 hours of the room type no longer stay overnight and need updates the payment from 262,500vnd to 550,000 vnd. I showed him my booking confirmation said 1 night not 2 hours and he did not except that and still request updates for overnight. I was exhausted and paid it but wasn’t satisfied with his explanation because in booking confirmation also in English and vietnamese writing. In the morning I showed the owner the lady and politely asking why it was different with booking confirmation and she said the Agoda said 1 night but not mean 1 night only mean 2 hours and i gave her advice about fix information in Agoda to avoid other victims like me and she said Agoda isn’t doing wrong. It doesn’t make sense to me. I hope you guy please call them first before arriving or pay and should walk out if you don’t feel right. The room was no toilet paper set up, the bed or room not looking like pictures updated, shower was broken on top so water everywhere on my head and the room on my luggage on floor when I turned it on without noted, the towels was so old and not look clean, cockroach dead on floor too. Please check it before you book...

We had booked a “deluxe double room with window”, when we arrived at 11pm after travelling back from Ha Giang Loop they told us our room had a water problem with the shower and so they have moved our room for a little cheaper, however, this new room doesn’t have a private bathroom it was across the hall and was shared. When we asked to see the room first before agreeing to stay in it we heard a man in the next room complaining that there wasn’t any water in that bathroom either. |He said he will have the shower sorted by 7am for us as we had to leave at 8:30am for a flight. We agreed to stay as it was so late, however when we taken our bags up and sat on the bed we could feel all the metal springs by hand!!! We used the toilet and the water had ran out so we couldn’t flush, it was getting worse!! It also smelt like cat urine everywhere!! We agreed not to stay here as it’s the worst place we have EVER stayed & we do a lot of travelling!! So we walked out and found a hotel round the corner who have a room for us. So glad we made the decision, breakfast included, taken our bags to our room, looked after us and taken us to the airport for a good rate. This hotel was called JaCosmo hotel & spa - more expensive but had a wonderful sleep and a lovely hot shower!! Brian on the front desk was very helpful to us and thanks to his late night team who got the room ready for us...