My Son Boutique Hotel & Spa — Hotel in Hội An

Very Disappointing Stay – Not Worth the 4-Star Rating

Our experience was far from what we expected from a 4-star hotel. We arrived past 10 PM to find the lobby in darkness — it looked closed. Once inside, the AC wasn’t even turned on, and the entire lobby felt hot and humid. Not a welcoming experience at all.

Worse, the air conditioning in our family room (a connecting room for us and our children) was broken. We were forced to sleep in separate rooms, which was uncomfortable and concerning for our children’s safety — especially with one of them needing proper rest for an international competition.

We were only offered a 10% discount, and to make matters worse, management dismissed our claim entirely and refused to discuss it further, simply saying we were the only ones who complained. No accountability, no proper customer service.

We do not recommend this hotel for families or anyone expecting professionalism and value for money.

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Response to the hotel’s reply:

Dear Ms. Kaitlyn Dang,

Thank you for your reply. However, I must clarify and strongly disagree with how our feedback has been dismissed and misrepresented.

First, the alternative requests we made — including options like a free meal or late check-out — were not manipulative demands, but suggestions in response to your team offering only a 10% discount after a highly disruptive experience. These were not conditions, threats, or ultimatums, but simply ideas for fair compensation, which many professional hotels routinely offer as goodwill gestures.

Let me also correct your claim that we were “upgraded.” We were not. The room you moved us to had two single beds and was separated from our children, who had to sleep alone in the original connecting room. This was absolutely not a comfort upgrade. In fact, it caused more stress — especially as we had traveled far, arrived late at night, and needed proper rest before an important competition for our child. No amount of star ratings or review counts can erase that personal disruption.

What’s most disappointing is not just the lack of appropriate resolution — but now being accused of manipulative behavior simply because we spoke up about poor service. That tone alone shows a lack of empathy, particularly toward families traveling with young children. Hospitality, especially in family-focused settings, should include understanding and heart — not defensiveness and blame-shifting.

Yes, you hosted over 120 guests that night. That does not invalidate our experience, nor does it excuse the lack of urgency, professionalism, and basic comfort we encountered. Every guest deserves to be heard without being gaslighted.

We hope this response opens your eyes to what hospitality truly means — not just offering rooms, but treating every guest’s experience with care, humility, and...

I had the pleasure of staying at the My Son Boutique & Spa for a delightful 7-night getaway, and I must say our experience was nothing short of amazing. From the moment we arrived, the staff greeted us with warmth and genuine hospitality, making us feel right at home.

One of the highlights of our stay was the delicious breakfast buffet offered by the hotel. With a wide selection of scrumptious food and refreshing drinks, we started each day on a high note. As avid coffee lovers, we were especially delighted by the abundant supply of quality coffee that never failed to impress us.

I wholeheartedly recommend this hotel to anyone planning a visit to Hoi An, Vietnam. Not only is the service top-notch, but the reasonable price of the rooms makes it a fantastic value for the experience you receive. Our time at My Son Boutique & Spa exceeded all expectations, and we can't wait to return for another memorable stay.

Cess Tilland...

Stayed at this hotel 3 nights with family of 5. Had an interconnecting room which was great. Were greeted with a welcome ginger tea, all bags sent to rooms seamless. |Rooms had lovely tiled floors, two bottles of complimentary drinking water daily. We had sliding doors to a Juliet type balcony which was great for drying some washing in the sun or some fresh air.|At first location seemed not the best, but a quick walk around the corner saw many local shops and restaurants.||Breakfast room had option of outside near the pool which was great. Breakfast had very wide choices, cereal, roast, croissants, pho, curries, beautifully decorated fresh fruit.||Kids enjoyed the pool, there is a games room with a free pool table too.||All staff were amazing. They organised shuttles/ electric cars to fit 9 of us into old town very quickly. Old town only a few...