Legacy Hotel - Grand World Phu Quoc — Hotel in Phú Quốc

Specifically went to the effort to book this months ahead of time for a new year's eve stay during a few months travelling around South East Asia. We booked the room with the view of the bridge so we could see the fireworks. After turning up after a flight all sweaty and tired with our backpacks the guy at the desk told us that the hotel was overbooked because apparently they can't perform basic hotel admin like checking how many people have booked rooms. Cue us frantically trying to book somewhere for the night so as to not be homeless. We've stayed in sooooo many hotels and places on our travels and this is the first time a hotel has ever done this to us. He didn't offer any apology or advice on where to try and book instead either, just laughed awkwardly. The headache this just put us through is, trust me, worth avoiding if you can. Choose a different hotel - potentially in a different part of Phu Quoc to be honest because Grandworld is a tacky nightmare full of drunk...

Extremely Disappointing - Booking Cancelled and Unhelpful Staff

I had a very frustrating experience at this hotel. Despite having a confirmed booking, I arrived to find that my reservation had been cancelled without any prior notice. On top of that, the staff was unable to assist me, as they could not speak English, making communication nearly impossible. I felt completely stranded and frustrated, with no clear solutions offered.

The lack of communication and poor customer service, combined with the language barrier, made this experience even worse. I would not recommend this hotel to anyone, especially if you're relying on effective communication...

Room.1 (4 person) Mã xác nhận: 4911323674 Mã pin: 1955 Room.2 (2 person) Mã xác nhận: 4671753256 Mã pin: 0410

I was extremely disappointed and frustrated when the hotel called me and forced me to cancel the two rooms I had booked 2 months ago. They didn't give me a good reason for the rooms being unavailable, claiming it was water leaking due to heavy rain. However, I am skeptical of this explanation and believe that the main reason was for them to rent out the rooms at a higher price during the new year holiday. This behavior not only shows a lack of respect for customers, but also raises concerns about the hotel's business practices. It is important for businesses to prioritize honesty and transparency in order to maintain the trust of their customers.

Tôi đã vô cùng thất vọng và bực bội khi khách sạn gọi điện và ép tôi hủy hai phòng tôi đã đặt cách đây 2 tháng. Họ không đưa ra lý do chính đáng nào cả, họ chỉ nói rằng phòng bị dột do là do mưa lớn (trong khi mùa này không có mưa??). Hơn thế nữa, tôi vào trang ks của họ vẫn thấy phòng trống cho thuê với giá hơn gấp đôi số tiền tôi đã đặt phòng. Vì thế, tôi nghi ngờ lời giải thích này và tin rằng lý do chính là họ muốn lấy phòng lại và cho thuê phòng với giá cao hơn trong kỳ nghỉ Tết. Kiểu hành vi không trung thực này là không thể chấp nhận được và đã ảnh hưởng rất lớn đến lòng tin của tôi đối với...