Long Mountain Resort — Hotel in Phú Quốc

My wife and I booked a week's stay at this place, and arrived on Phu Quoc island looking forward to a nice relaxing time after a lot of hectic touring around Vietnam. ||||We arrived in the afternoon and were greeted by piles of boxes and building materials in the reception area. We were shown to our bungalow, which we found to be basically unfinished. Apart from a bed, a small table and a fridge, there was no furniture in the room. A hanging rail seemed to have been hastily rigged up (without coathangers), and a solitary electric kettle was on the small table (no cups, tea or coffee). Outside was a nice big terrace with absolutely no furniture - not a chair or table to be seen. We asked the owner where the furniture was, and he replied that there was none. ||||Worst of all, alongside the handful of finished bungalows were a number of half-built ones in the process of being built. Piles of sand, cement and other mess were dumped all around, and we could hear power tools being use d just metres from the pool. This is not a place we could possibly have stayed for the peaceful relaxing holiday we needed, so we spent an hour on the phone to Agoda and managed to get a refund. Thankfully we were able to book into another place for the night, just a short walk away.||||As of December 2018 this place is nothing more than a building site, which should not be open to paying guests while construction is...

Nice little hotel retreat, lovely Family who run the place that are always willing to help with any queries or requests.

Away from the noise of people - It's about a 15 minute walk down to the main parade of shops and restaurants but if you are confident on a scooter you can rent one for 150,000 dong for 24 hours and it's easier to get around Phu Quoc as a whole. However saying that the place itself serves a range of great food options.

There's lots to do on the island itself.

Only downside is it's lacking a little bit of TLC - I.e the pool was quite dirty with dead bugs etc and also due to its location you are basically in the forrest like area meaning there more bugs/animals than usual that sometimes end up in the bungalows themselves but this is expected on a small island in south east asia.

Overall we were here for 9 nights and had...

We are a family of 4 adults and stayed there for 5 days. We absolutely loved our stay! The staff was amazing and whatever questions we had or help we needed, they were always there to help. The rooms were spacious and clean, soft linens and aircon. The place is never too crowded and you can always find a spot to lay by the pool and maybe sip a beer. The staff helped us to organise everything, either if this was a snorkeling trip or scooter rent or even a birthday cake for my brother's birthday! Breakfast was provided and it was also possible to order lunch and dinner. The food was good and portions big. In overall I would say the place is really affordable and you can be sure you will get the best service while in Phu Quoc! Thank you so much for making my family's...