Nhà Hàng Lavender Resort — Hotel in Phú Quốc

An absolute disappointment! Ants and dirt when we checked in the "just cleaned" room. The staff is always sleeping instead of working and putting away the dirty dishes, some of them even started to crawl because the left them for days. No working hot water, for days no electricity, the breakfast is a joke, because you have to go ask every morning and they don't understand anything and there is only instant noodles or bread with eggs. No working TV, the bath tub looks nice, but without hot water also not to use. We wanted to stay for a week and after 3 days (not hot water, 2 out of 3 days no electricity and so on) we wanted to leave and get a refund. They said they will refund us the remaining days (they should refund all of the money), but then they refused to refund anything. Worst experience ever and we had so many nice accommodations in Vietnam. We will report to the police and we will enforce...

Really bad experience, a dirty room, dirty sink, not cleaned bathroom, it culminated with a huge ants nest at the table. Service is the worst, nobody feels responsible. We planned to stay 7 nights and were so stupid to pay in advance via card, before we saw the room. Then we had no electricity on 2 our 3 days of stay. This means no wifi, no ac nothing. The service is the worst. Nobody has any idea of nothing. No english. We left 4 nights earlier and we argued for hours to get the money back. Eventually they told us they dont refund anything, eventhough they understand all the problems. What a disappointment....

Даже не знаю с чего начать 😅🙈 Грязь ужасная кругом ! Чистое только пастельное белье и то не точно. Вода не работает. На бассейн даже смотреть страшно 😨 пляжа нет, в море не зайти. По территории кругом мусор. Управляющий он же выполняет все услуги персонала, откровенно говоря пахнет очень не приятно, ужас от одной мысли что он будет готовить завтрак заставил нас покинуть это место не ночевав там. Да кстати вечером будут приезжать местные с детьми добавить флоры в бассейн 🤣 Перспективное место, но с таким подходом бизнеса у...