Goodlife Health Clubs Mount Gravatt — Local services in Brisbane City

GUYS BEWARE OF THIS GYM! MAKE SURE YOU FOLLOW UP IF YOU ARE THINKING OF CANCELLING YOUR MEMBERSHIP!

They make it unnecessarily difficult to cancel your membership.

I signed a 1-year contract and hardly went but I still paid for my membership as I had signed up for the contract - this is totally fine. My membership is ending this month so I tried calling the gym in October to let them know I would be cancelling - I tried multiple times and could not reach anyone at the gym so I went online and could not find any email address but a query page so I put through my query with my details and the request to cancel. I received an acknowledgement email and then I never received any email back from GoodLife regarding my request. So I called again early November and got through to the reception. I asked about the end date of my contract and my request to cancel after that. I was told then that it would be cancelled automatically after the last payment of my contract and that I would get an email regarding this. I reconfirmed that there was nothing else I should do to confirm the cancellation and was told no it is all good. I went into GoodLife 05/12/2022 (last week of my contract) to re-confirm the cancellation and that I would not be charged after this date. The receptionist took a look at my account and told me that I need to provide them 30-day notice to cancel and that I would be paying for another 4 weeks before the cancellation takes place! At that point, I was shocked as I had put through an online query and spoke to them previously about this! So I told the receptionist that I had called previously and the receptionist had a look through my profile and said oh yes I can see that here you had called on 03/11/2022 which was a month ago so don't worry about it, it will be cancelled from today. I reconfirmed again that I will not be charged again after this week and was told yes. I also asked if I will be getting an email confirming this and was told yes and that it would be sent out to me today. I still have not received any email so I am a bit worried that they will keep charging me for another 4 weeks.

Anyway, BEWARE IF YOU ARE...

This isn’t just a bad gym — it’s a health hazard and a scam.

The same piece of paper has been rotting on the gym floor for weeks. A Band-Aid sat in the sauna for months. The place reeks like a teenage boy’s armpit after PE, and that’s me being polite.

I once bought a protein shake from the fridge that was EXPIRED — not “close to the date” expired, but well past it. That’s not just gross, it’s dangerous. Combine that with broken machines, filthy facilities, and staff who clearly don’t care, and I can’t figure out what I was even paying for.

I’ve tried cancelling my membership and have been ignored. And don’t bother with the fake “we’ll get the manager to contact you” response — I’ve been in the fitness industry for years, and I know that “manager” is usually just a desk clerk copy-pasting an email. If you actually cared, the Band-Aid would’ve been in the bin months ago, the fridge would be checked daily, and the gym wouldn’t stink.

P.S. A Goodlife employee came into my workplace in the shopping centre, handed me a poster, and asked me to hang it in our tea room — it advertised a discount for centre staff. When I went to the gym to have that discount added to my account, I was told it “didn’t exist.” So why was your own staff promoting a fake offer?

I’ve now swapped to Powerhouse Gym. I’m paying literally $12 a week and get more value than Goodlife ever gave me — a decent full-size towel for free (meanwhile Goodlife charged me $15 for a scratchy microfibre one), a whole tub of pre-workout, a protein bar, a free shaker, and a proper tag small enough to go on my keyring instead of that stupid bulky one I had to carry in my wallet. Oh, and the place is clean, the staff are helpful, and the equipment actually works.

Goodlife, you should be embarrassed. This place deserves to be shut down.

And I’ll be blocking direct debits...

Signed all 3 of my sons up to a gym in Brisbane’s Upper Mount Gravatt. Have had nothing but issues since signing. My youngest sons membership was signed up with a Debit card, the other 2 a DD via Bank Account, the Debit card expired. Getting them to change the payment to the same account as the other 2 boys was the most excruciating experience ever. 2 memberships of the 3 didn’t have an issue not sure how or why it needed to take 5-6 months to get rectified.

My eldest sons contract was coming to an end so my husband requested that HIS membership be cancelled when the contract ended. We never received acknowledgement or confirmation of this request, we had to follow this up, especially considering we gave them 4 weeks notice. Eventually after a few attempts at making contact, we finally received confirmation our eldest sons membership had been cancelled as requested. With this membership, there was an After Hours card attached which my middle son asked to be transferred to his membership. When my son requested this to happen the Customer Service person advised him his membership had been cancelled. This request had never been made by ourselves and we had never been contacted by the gym to say it too had been cancelled. The gym have only EVER confirmed the eldest sons cancellation.

Have tried to make contact, and as suspected no one will get back to us about these latest issues. No one from the Customer Service dept can come back to you in a timely manner, if at all, and the Gym Manager condones the level of Customer Service provided, which is never going to help any clients. Extremely disappointing considering the handing over money part when you sign up was...