Milton Village Medical — Local services in Brisbane City

Have been visiting this clinic for years since Barracks, but nowI I’m really disappointed with this place. Was specially asked to be booked with my GP several weeks in advance. The booking was confirmed, and when I came in, I said again, that I have an appointment with her. Instead, without saying anything, I was just taken to another doctor. No explanation, no one said that my doctor was not available. It was not nice, because I needed to go to GP earlier, but was specially waiting to see my doctor. The new GP was good, but still I didn’t like that I wasn’t told anything that I’m seeing a different doctor this time. Also, paid a full cost of $190 for a psychology consultation only because was told at the reception that I could definitely claim it with Medicare. No one mentioned the referral. I’m very new to Medicare and specially asked about the process. If I knew, I would never booked it because I couldn’t afford paying the full cost and could go for free at my workplace. Very disappointing. I think it’s time to find...

No complaints about the doctor, he was helpful and knowledgeable. My problem was with the practice.

As a new customer I was not told I would need a mask to enter. The receptionist let me walk right through the waiting area and up to the counter without a mask. When I said I don't have one, she insisted that I purchase one before I could see the doctor. She refused to let me pay for it with my consultation fee, instead making me pay separately. $1 for a disposable mask from a huge box! She then finished checking me in before handing me the mask, making me stand in the middle of the reception area maskless while she filled out paperwork. I wore the mask for 2mins sitting by myself in a corner near nobody, before going into the doctors office where he immediately told me I could take it off again.

Very poor. Enforcing rules they obviously don't consider important and profiteering off it too.

My intention had been for this to be my regular GP as it is close to my work, but because of a single dollar they will instead never...

I have been coming to this practice for years, including when they were located in the Barracks. My regular doctor Karyn Huntley is incredibly efficient, kind, and always takes the time to follow up on past issues and forewarn of needed checkups for the future etc and give valuable advice and referrals where needed. I have also seen other doctors throughout the years and their standard of care is also fantastic. Dr Kate Richie also stands out as an attentive and empathetic doctor. Highly recommend this practice if you are after doctors (and nurses) who do not rush you through and take the time to listen and provide exceptional follow up care with no diagnosis or details left unnoted.

Yes, masks are sometimes required, but this is due to government regulations and isn't a unique requirement of this particular practice, and reading emails or text messages prior to appointment will let you know whether there is currently a mandate in place that requires a mask at...