Guzman y Gomez - Milton — Restaurant in Brisbane City

As someone who has at one point worked in fast food I do not like to complain. However, I am beyond fed up with the attitude of the workers, particularly the Latina/os at this store. They chose this job, so they can at least have a bit of spring in their step with at least a smile without, chewing gum, eye rolls and sarcasm. I come here often as I love close by, it’s typically healthy, and good food. The treatment of customers is so disgusting. Eyerolling, visible frustration and putrid attitude is all I’ve witnessed at the Milton store. I had been waiting behind a lady that had been ordering and without having time to put her card in her bag, the girl working the register had called out “NEXT!” peering over the lady with such disgust and gesturing her to move. It was awful to see, despicable! Not only that, when you’re ordering your food they couldn’t even act like they care. You tell them your order, slowly at that, and they still do not get it right on the till or at the kitchen. and ask you a million questions because they’re not actively listening and couldn’t care less. Fair enough it’s a fast food job, but do better. Every single order, I speak clearly, and annunciate every word perfectly so they do not miss anything, the amount of times I have to repeat myself is crazy and most times I just give up on such basic requests. They are infamous at this store for not listening and getting orders wrong and it’s about time management takes pride in their service and food quality. I have an allergy to mushrooms and I have found mushroom in my food countless times. Not just mushroom but ingredients I haven’t ordered and lacking there of the ones I PAID for. The cross contamination and lack of care for the product is deeply concerning. There is too much negative experiences I have had that I could share but not a lot of time. Hoping this store takes it a little more seriously. Would love to know what higher management think of this store. Dreadful just thinking of coming here. Would rather drive the 30 minutes to the...

I am thrilled to share that my recent visits to your establishment have led to a delightful change of heart. The transformation in both service and food quality at your Milton location deserves the highest praise and recognition. It is evident that your commitment to excellence and customer satisfaction has paid off tremendously.

Firstly, the improvement in service efficiency is commendable. Your staff now exhibit a level of professionalism and promptness that aligns perfectly with the GYG brand's standards. This enhancement in staff training and management has significantly uplifted the overall dining experience.

Moreover, the culinary aspect of your franchise has seen a remarkable turnaround. The portion sizes are now generously aligned with GYG standards, and the presentation of the dishes is both appealing and appetizing. It's clear that the kitchen staff have honed their skills remarkably, ensuring each dish is prepared with care and attention to detail.

The most notable improvement, however, lies in the preparation of your signature burritos. They are now perfectly wrapped, with a balance of flavors and ingredients that truly capture the essence of what GYG stands for. The consistent warmth and ample toppings in recent servings have been a delightful surprise, proving your dedication to quality and customer delight.

This significant progress has not only enhanced the reputation of your franchise but has also contributed positively to the broader image of GYG. It's heartening to see such a pivotal location in the local community rise to the occasion and exceed expectations.

As promised, I am adjusting my review to a well-deserved 5-star rating. This rating reflects not just the current standards of your establishment but also the remarkable journey of improvement you have embarked upon. Congratulations on this achievement, and may you continue to uphold these high standards in the future.

Keep up the...

I went and dined in at the GYG of Milton for the second time last night, and obviously the food is great.

However, there is a particular female, white, blonde, blue eyed, and seemingly Latina or European, worker who has given me terrible service. She kept on closing her mouth tightly, kept on biting her mouth, kept on playing with her mouth to tease me (I was born differently FYI!), didn’t give me much eye contact like every employee is required to (she was looking at her phone while I approached and waited at the counter for her to attend me), didn’t communicate with me properly, weren’t empathetic, was somewhat racist, no friendliness whatsoever, and didn’t even smile at me.

Overall, I’m not gonna lie, she made me feel unwelcome there, less attractive, less worth it for a normal person, and unnormal. To be quite frank, I can’t tell if she should be fired from there, and/or even go back to the country she came from, maybe there she would do less of those things she...