Hanaromart Underwood Big Market — Local services in Logan City

Today, I purchased two packs of beef from your store. The meat was only wrapped in plastic film, and blood leaked out, contaminating my hands and my car. Despite paying for the products, I was denied a plastic barrier bag to prevent this mess.

Let me be absolutely clear: I did not steal anything. I paid for my items in full. In Queensland, plastic barrier bags used to prevent leaks from pre-packaged meat are not banned, and supermarkets generally allow customers to use them for hygiene and safety. Yet your staff refused to let me take even one plastic bag to protect myself and my property.

This is unacceptable. I am extremely disappointed and angry that a basic level of hygiene and customer service was denied to me. It is common sense and common courtesy to provide a way for customers to carry raw meat without getting blood everywhere.

I want to make it clear that your staff were simply doing their job — they were diligent and respectful. This makes it even more frustrating, because it’s obvious that this unreasonable policy comes from the boss, not the frontline workers. Blaming staff would be unfair — the real issue lies with whoever made the decision to deny customers basic hygiene protection.

As the owner, if you are trying to save money by refusing to provide even a single plastic bag and force customers to buy your bags— at the expense of customer hygiene and public health — that is disgraceful. It shows a shocking disregard for basic cleanliness and customer care, all to save a few cents. That is not how a responsible business...

Has been shopping here for all my Asian groceries, Asian ingredients for the past 6 and half years regularly. It used to be very dim and sometimes not so well stocked. Cashiers can be quite rude and unfriendly too.

However recent one year, things are getting better and also with the recent refurbishing of the entire mart, the whole place is so bright and welcoming now. It definitely improve my shopping experience. Customer service however can be and should be improved, a genuine smile and a simple Thank You will bring you more business. There are 2 female cashier who are not friendly and can be quite rude at times to me and other customers from what I observed.

I will continue to patronise this place, I hope the management can take note of this and improve their...

Hanaromart Underwood Big Market is a must-visit for anyone who enjoys Asian food culture or just wants a unique, sensory-rich shopping experience. The store feels more like an Asian hypermart than a standard grocery shop. From the moment you walk in, you're greeted with: Bright signage in Korean and English K-pop or Korean music playing overhead Rows of colorful, unique products you won’t find at Coles or Woolies. Noodles & Snacks Galore Rare Korean ramyeon flavors like cheese buldak, kimchi stew, carbonara variants. Cup noodles from Japan and China. Korean snacks like Honey Butter Chips, Choco Pies, and Tteokbokki kits. wide range of Asian ice creams, including the famous HQ ice cream in Peach and...