Anytime Fitness — Local services in Melbourne

THE WORSE SERVICE EVER.

This all dates back to 2022, wherein I asked the team to freeze my membership ( they did freeze it for 2 weeks as I wasn’t well ) and sent then constant emails to freeze/cancel it due to my prolonged ill health, but ultimately started charging my account (as a debt) without any response from the team. It eventually went to debt collection team wherein the case was settled in 2023 and now again in 2024 they are harassing me to settle the account when the case was resolved in October 2023.

I received an email from AF Hawthorn on 10/5/24 referring to an email which they sent in 2022 and said that I didn’t respond to their email back in 2022? They didn’t update their system about the case with resolution of ecollect (resolved in October 2023) or had no communication within the team.

This was the sole reason I withdrew my membership from AF Hawthorn, they are having the worse communication within the team and with the client. I am an active member of another gym and the service and the comfort they provide is somethingAF Hawthorn can never do (at least for me). This whole process lasted for a year wherein they tormented me but even after the case being resolved they are asking me to pay the debt which was resolved by ecollect is horrendous.

I would like to give you all a heads up about the kind of internal communication these guys have or how updated their...

Update: I have gone back and seen the new signage which is displayed and appreciate that there is now clear signage within the gym stating that the room will be unavailable during those times. Will wait and see what the service is like, as it was primarily the approach of the staff member which caused the annoyance, but clear signage will ensure this interaction doesn't need to occur.

Poor service. I went there on my lunch break specifically to use their boxing bags however after 20 minutes in to my session I was told I couldn't use the bag anymore as I would be in the way of their class. I had been there for 20 minutes already, they knew I was using the bag as they has spoken to me 20 minutes beforehand however they gave me no prior warning that they needed the space at a certain time, I was pretty much just told I had to go. They did not even use the bag, they were lifting kettlebells close to it, there was plenty of space elsewhere to do this activity. What good is a gym where staff kick you off the equipment so someone else can...

Phenomenal gym that restored my faith in exercise! Working from home means my most frenzied walks are between the kitchen and the lounge. So I needed some alternative arrangements to prevent a sedentary lifestyle. Arrived and was signed up by the lovely Chris, who explained everything carefully and with a wonderful, friendly attitude. Now every week I get personal training with the wonderful, chilled and down-to-earth Josh. I have felt safe and well looked after since I signed up. Whilst I have no delusion of shredding myself a taut physique, with this wonderful crew I am at least capable of having less of a...