Myer Melbourne — Local services in Melbourne

Whilst I tend to shop at cheaper departmental stores for everyday items, often I have to visit Myer to get items that are more specialized, could be appliances or kids toys etc, but they actually have items that are sometimes cheaper than the budget departmental stores with better quality for everyday items too, especially when they have sales on such as their stocktake sales. It's pretty big so it's easily a one stop shop if you prefer getting everything you need from one store. Join their MyerOne free membership to know when they have special sales, but they also send you free vouchers every now and then which can be pretty awesome. Their cashiers often love to chat - I can't remember ever getting one who just scanned and packed, it was always "oh you get a discount on these, this item now comes down to $XYZ", and looks at you like you should show the most enthusiastic thanks for it, or "wow these are really cute! Do you have daughters? I'm sure they'd love them , so cute!" Bla bla bla bla bla, so my tip is if you have items from a few different levels, do them all in one go as opposed to paying for items progressively, or click and collect (that's where they prepare your items for pickup) so you just turn up, pay and go which also saves you from wasting time scouring the isles for items. If you've been waiting for a while being next in line to someone who has a complicated purchase, another staff member may approach and inform you of another cashier desk available but don't blindly follow their advise because I've done that only to turn up at an unmanned desk, and when someone finally arrived, they appeared with another customer and served them first, and remember they don't just scan and pack, it's chat chat chat bla bla so don't blindly follow advise of staff in motion. They could really do better with highlighting where the pay counters are, I'm often walking around in circles trying to find them, and when I do they're not staffed so I have to get onto an escalator to another level and scour again. There's a cafe/champagne bar on level 2 if you'd like to take a break between shopping and recharge. They often host special events all year round e.g. fashion week, giveaways, launch events, Christmas playground, Christmas windows where people actually queue for to view cuz they put a massive effort into the displays etc. Ground floor can be heaven to beauty lovers as they often give away samples (you have to request for it), have plenty of testers including perfumes, and many are more than happy to do makeup tutorials for you on the spot etc. Overall, glad this store exists, and I can see why you could love this place if you're someone who...

I have been a loyal Myer customer for over a decade, but my recent experience has left me absolutely appalled and deeply disappointed(21/12). The level of service I encountered was downright shocking.

First, I was shopping for candles when a salesperson rudely cut right in front of me with her customer, completely blocking my view without a word. It felt as though I was invisible. I was stunned by the lack of basic courtesy.

Then, when I moved to the perfume section to check out, things got even worse. Despite the fact that it was clear I was holding items that were not perfumes, every single person behind the counter ignored me and walked away, leaving me standing there without so much as an acknowledgment. After three salespeople did the same, I finally stopped one of them and asked for assistance. She had the audacity to respond, “Actually, this is the perfume counter.” As if I, a customer who has been shopping at Myer for years, would be unaware that I can only pay at certain counters.

I asked her, “Are you saying I can’t pay here?” She casually replied, “Yes, you can,” leaving me utterly bewildered. The reality is, I can pay at any counter, including the perfume counter. It was clear she simply made that statement in an attempt to brush me off, hoping I would just leave her alone. It felt like she was treating me as if my request for assistance was an inconvenience, as though I were some sort of nuisance for wanting to complete my purchase.

At this point, I raised my voice and asked for someone else to assist me, as I had already been waiting for over 10 minutes. She responded that she was with another customer, yet there were multiple salespeople standing around doing absolutely nothing—watching the entire situation unfold without intervening. I then asked one of them, “How about you help me?” She looked caught off guard but finally agreed.

This entire experience was nothing short of ridiculous. Myer’s staff were unprofessional and lacked basic customer service skills. While I understand the Christmas rush may make things busy, it is inexcusable that salespeople stood around doing nothing, ignoring customers in need. If your staff are too poorly trained or unmotivated to assist, perhaps you should reconsider offering any customer service at all. If the staff only care about assisting customers buying perfume to earn their commission, then perhaps it’s best to make the counter exclusive to perfume sales so that customers like myself don’t get treated poorly again.

This was a completely unacceptable experience, and I am thoroughly disillusioned with Myer. I hope you take this seriously and make the necessary...

Dear Myer Team,

I hope this email finds you well. I am writing to share my recent shopping experience at your store. Today, I visited your counter with great excitement, intending to purchase a Yves Saint Laurent cushion that suits my skin type. Additionally, I wanted to explore the options available for foundation.

After browsing a photo of a foundation online, I inquired with one of your staff members at the counter. Unfortunately, the employee informed me that they did not have the specific foundation I was looking for, and I completely understood. I then proceeded to ask if they had any other foundation suitable for dry skin. However, she repeatedly emphasized three times that they did not have the foundation shown in the photo. Despite reiterating my needs, and asking about foundation suitable for dry skin, she responded by stating that she was unsure about the differences between their foundation and the one in the photo since they didn't have it in stock. This left me feeling frustrated, as it seemed the staff member did not fully grasp my requirements.

Upon my third attempt to communicate my needs, she finally led me to a display of various foundations. However, the subsequent conversation took me by surprise. She mentioned, "She is not here; I cannot provide you with any advice" (I suspect she assumed I was shopping for a girlfriend, even though I did not disclose this information). What caught my attention was her use of the pronoun "she," despite me being a male. This raised questions about whether the staff harbored assumptions that men should not be purchasing cosmetics.

Despite my simple intention to inquire about a foundation suitable for my skin type and purchase a cushion, the subtle biases and attitude of the staff left me feeling angry and helpless. In light of this interaction, I reluctantly decided to give up on my initial plan. I no longer had the enthusiasm to purchase the cushion I had in mind or explore other foundation options. Today's shopping experience has left me with a sour taste, impacting my mood for the entire afternoon. What should have been a special Black Friday shopping event turned out to be disappointing.

I sincerely hope you take my feedback seriously, addressing concerns related to staff training and service attitudes. Ensuring that every customer can enjoy a pleasant shopping experience should be a priority.

Thank you for taking the time to read my feedback. I look forward to your...