I am their customer for over 12 years. But within last 2-3 years service is on decline (too busy to look after their customer base). Sharing couple of experiences.

Yesterday, placed an order for 7.30pm pickup through menulog around 1pm and paid for it. No confirmation until 6.30pm. Called the restaurant and they said it didn't come through. So, I re-ordered over the phone and emphasised that it is 7.30pm pickup. Restaurant manager confirmed. After 10min, received confirmation of menulog order as well.

Frustration started when we drove all the way from CBD to Coburg for pickup and the order wasn't ready at all. Manager lied and said it will be ready in 10min. Long story short, we ended up picking our order at 8.24pm. As it was prepaid order, we had to wait that long otherwise we could have walked out. Quantity was reduced. Chicken Karahi and Lamb Karahi were almost like chicken curry and lamb curry. Looks like their cook doesn't know the difference between Karahi and curry.

I also noticed other pickup customers were on on long wait and frustrated as well.

Had similar problem few months ago, but I tolerated assuming that it could be lack of staff.

On another instance, I placed a large order and two of the dishes were incorrect. I only found it out when we were about to serve our guests. Too late to drive back to the restaurant.

Used to be my favourite restaurant. But not anymore. Very disappointed.