Cold Rock Ice Creamery Parramatta — Local services in Sydney

This place is absolutely DISGUSTING. wouldn't wish it on my worst enemy. My day started off amazing, I had just recieved a raise at my job (I am a librarian) and everything was going my way, until i decided to go on a still to Cold Rock Ice Cream in Blacktown. I ordered 3 flavours of ice creams and i found 3 pieces of thin black hair in my rainbow, dark chocolate and lemon sorbet ice cream. I complained about this, they rolled their eyes at me and they said they could not provide a refund or a replacement, bad customer service. I am extremely disappointed in their customer service as i just wanted to end my day with a cold treat, instead i received the worst customer i have ever experienced mind you I have been to many other ice cream parlours and restaurants and I have never experienced any of this sort. I have provided a photograph of one of the many hairs i found in the ice cream. I can see the dust and the spekcs of dirt on the floor and on the tables. I am not surprised there are not many customers. The floors were also sticky in certain places, which made the environment even more unhygienic and unpleasant, causing my experience to worsen. I have asked around and i have found out that the owners of parramatta and Blacktown are the same. I am glad this place is shutting down, it deserves to. PLEASE DO NOT GO HERE.

(not so) Kind Regards, Alexis Jonathan Sam...

Terrible service. I asked for a loaded shake and she scooped the ice cream into the blender, then went and served someone else at the potato store, letting my icecream melt. She then left the store without saying a word and five minutes later came back with a jug of milk. She made the milkshake and served it to me without asking about mix ins, which come with the loaded shake, When I said I wanted mix ins, she sighed and poured it back into the blender to finish the order. I asked for maltesers got 2 (two) singular maltesers. She went to grab a straw for it, there were none left, so she grabbed a straw out of the cup in the sink which she had just given to me which was sitting with other dishes in the water, and rinsed it and put it in my drink. To say I’m disgusted is an understatement. There was a young employee being trained too, who was doing a wonderful job and was trying to serve my friend. While my friend was telling them what he wanted, the other employee interrupted him and started talking to the trainee. Overall the service was abysmal and their hygiene practices...

Placed an order for a plant based cake. Called up to check their process and was told to place an order on their website by selecting the preferred store. Placed order well in advance as they need time to make these sort of cakes. Went to the store to pick the cake up and was repeatedly told that they didnt get the order despite me showing the order confirmation on the website. They did refund the money but didnt get the cake which I planned and ordered well in advance for a birthday celebration,...