Sydney Trolleys — Local services in Sydney

On 23/10/2013 I bought a AT90M - Foldable Hand Truck for $99 from Sydney Trolleys/Trolleys Online. On 19/11/2013, less than 4 weeks after purchase and three weeks after first use, I attempted to unfold the toe of the truck. The toe was very stiff and took some effort to get it unfolded. I performed my delivery work using the unfolded truck. I collapsed the truck and turned it upside down. I notice that the toe had a piece of bent aluminium, which was the cause of the stiffness. I thought I would take the truck back to Sydney Trolleys/Trolleys Online and make a warranty claim. When I explained the stiffness problem a male person at Sydney Trolleys rushed off to get a can of WD40 and said do not unfold truck pending lubrication of the springs in the toe. I explained I had unfolded the toe. I asked about getting a replacement under warranty. The male person said I had caused the damage by not lubricating the toe springs. I advised the male person that no instruction was given about this on purchasing the item and the there was no instruction manual for the truck. The male person said it was a general given. One would expect a brand new trolley would be properly lubricated at time of sale and that lubrication would not be necessary such a short time after purchase. The female person said there was no warranty as the damage was due to my misuse. I left the business. The quality of the product sold to me and the level of customer service provided fell well below what I see as being fair and reasonable. So, I suggest one remember caveat emptor, let the...

I've ordered from them a couple of times now, and the experience has been great overall. Their trolleys are always of high quality and have been exactly what I needed for my business.

On my most recent order, there was a small issue as a part was missing, but their team was incredibly responsive. They sent out the missing part right away, and I had it in no time. It’s reassuring to know that they stand by their products and provide such excellent customer service.

I’ll definitely continue ordering from them in the future....

Ordered some trolleys for our business from Sydney Trolleys, communication, updates, and everything were great! Surprised at the level of communication and transport updates being so upfront and detailed. The trolleys look great, and we'll be ordering from this...