Mostafa Supermarket-Halal Meat — Local services in Burnaby

Your response below is biased and embarrassing, beyond the business principles of defending employees. It would be challenging for an Afghani shop in Canada to provide the same level of customer service as the other Canadian shops. However, customer service is the key to success.

If a shop owned by an owner like you would hire a salesperson and a woman like the one you have who behaves rudely, it would be helpful for you to adopt Canadian customer service and business principles to understand that providing a review isn't discrimination.

I strongly urge you to enhance your communication skills. Your response below, riddled with grammatical and punctuation errors, clearly indicates the need for improvement. Effective communication is crucial in understanding your customers and meeting their expectations.

I attempted to retrieve prayer beads from the back of the counter. However, the staff member with a ponytail was discourteous and declined my request for assistance. He said you're not allowed to come here.

As a customer, I strongly believe in the importance of having access to products so that I can examine and select them. The behaviour of the staff members, particularly their habit of following customers in the shop, made me uneasy and significantly impacted my shopping experience.

While Mustafa's business is flourishing and expanding, it is imperative to pay attention to the standard of customer service his staff provides. After all, customers are the foundation of any business's success.

In his sweet bakery shop, the Hajabi lady is rude. She knows almost nothing about doing business in Canada or customer service. Mustafa could train them to learn how customer service works in Canada before making dissatisfied customers more...

A lot of products do not have price tags/stickers or labels to indicate price. The cash register doesn’t have a screen where the customer can see what they are ringing through or charging. Both cash register screens are facing the cashier so the customer cannot see. The cashier was unprofessional and rude when I approached her for overcharging me for a product. I asked her the prices of baklava (2 different sizes) before purchasing. She said the small box was $6.99. When she handed me the receipt I was charged $8.99. I asked her why and she rudely said ‘it’s only $2 difference.’ The point was that I inquired BEFORE purchase and SHE gave me the WRONG price. Easily could have been handled with an apology, no need to be rude to the customer when the cashier was in the wrong. Either way, don’t recommend this place at all. The prices for their nuts and dried fruit are also overpriced compared to...

Re: SM = Short-changed, over-charged

We also have been short-changed and over-charged at this location, on MORE than one occasion. The most recent time this happened was being short-changed by $3.00. We didn’t believe this to r an honest mistake, hence we made that clear to the cashier that this seems to be a common occurrence. Something feels odd and dishonest about this place. I believe we deal with the owner (lady) some times when this as occurred. Agreed with SM, there are no price tags on most items, cashier decides how much to charge 😏 Its really not right. Looking through the Google reviews. We are not the only ones to have experienced this. May loom into filing a formal complaint 🤔

P.S. They charge 0.10 for a “plastic” bag, when average price is 0.05 at most all other stores we have been to 🤔 Plus the plastic bag is not of the best quality;...