Menchies Frozen Yogurt — Local services in Burnaby

Me and my husband wanted to buy pre-pack one with my favorite flavor on the wall-machine and when I ask how much was each pack to Indian lady, she said it's depend on the weight of container. I was curious because former owner let me purchased around $10, as same price as other pre-pack in the fridge. So, my husband let that lady to put the ice cream in the container. She didn't put ice cream fully enough because my husband didn't want to pay a lot with full container. When we tried to pay, I asked to other cashier girl how much is it, and she said each costs $12-13 as a fixed price. I started to get confuse. Who is right?? I explained to them I purchased a bit cheaper in here before and wonder why is the price went up. Even the owner came and said it's depend on gram. I understand if the owner decided to raise the price, but why couldn't they explain CLEARLY to the customer???Couldn't they simply say that pre-pack price can be changed by store owner? Once we heard it's fixed price, I asked them if we can put more ice cream into the container. Believe or not, the owner seemed not understand what I asked for. With the curiosity and only 2/3 of full container, we felt bad and had to get out of the store because the owner didn't explain well and just tried to accept next customer. wow.. Still I...

I wanna let my kids experience making your own ice cream the excitement became frustration but we are already there and kids wanna do it!😒 The place was so dirty even table and chairs,the place where you get your cups is messy,the place where the gummies and other sprinkles it seems some of their candies are old...and where other toppings like tapioca doesn't look inviting to try it doesn't have covers,my husband went in to their washroom.and said it's so dirty and smells,when I'm ready to pay and I was just getting my card in my purse and im about to press the pad then the old guy in the teller beat me to press it and he press 5% tip!!!! When I had a glimpse there's a 7 in the 2nd digit so it was $27 because what I paid is $34.99 so he added tip when he press it!!!! Because I have no plan to give a tip on that place and there spoons you need to put it in a bucket with water for recycling!!! My head was just brain storming when I saw the bu ket with spoons on it!!!! Knowing what I watched on fb how do they save things!😖😣 I never regret spending on food with my kids but this is a waste of $34 and it taste horrible never ever ever!!!coming back on this store!!! Food handling is so bad!!!worst ice cream store in BC that I went to!!!! If I can just give a -⭐️on this that would...

Actually rated ZERO stars! Maybe NEGATIVE 5 , lowest of the lowest star rating!

Absolutely a rude late 50's/mid 60's aged man who was at the counter. First, he was a grumpy when we asked if he accepted the Fido Mobility Entertainment Coupon. Then he complained that I was fighting too much with the yogurt dispenser (and I was not). Next, he attempted to resist honouring the two coupons we had for each of us, paying for ourselves. We each had our own Fido Mobility account, and each coupon had its own unique special code, entitling a 50% off discount, max $5. He finally did concede and processed each coupon and purchase separately.

We asked for receipts, and he became very sarcastic, mocking our request for "only a couple dollars" (in fact, one was a $5 discount, and the other a $2 discount). He was tapping his POS screen hard, looking for the transaction, seeming to show his contempt for our request for a receipt.

The final straw for us was that he had to make a condescending remark when he gave us the 2nd receipt, "There, go laminate this on the wall of your room."

I don't know how a fool can be working in retail customer service with this type of ultra-rude and...