RH Calgary | The Gallery at Southcentre Mall — Local services in Calgary

Ok, first of all...they charge in USD while selling their products in Canada. Fine, not the end of the world but this along with their base pricing automatically makes them the most expensive furniture store in the province. We placed an order with Yvonne who was nice enough but entirely ineffective. Communication issues abound.

Items started to be delivered to the home prior to us owning it even after it was made clear multiple times that we were not able to accept the goods prior to a specific date. Boxes came crushed. Out of the initial 20 boxes that came, only 50% were in tact. Luckily most of the damaged boxes were bedding or unbreakable goods. We weren't at the home when they were delivered so could not inspect and send back damaged good. Now have damaged goods and have no idea what to do with them. I order from Amazon weekly and out of several hundred orders, I have never received anything damaged and only once did the box arrive damaged. RH has a lot to learn about shipping. For the price they charge one would expect much better shipping.

So they finally figure out that they can't just randomly deliver furniture to a home without proper scheduling. So they schedule a time to deliver the next 30 to 40 pieces of furniture. As expected, extensive damage to critical pieces of furniture. Both tables were unacceptable, one had the end of it broken right off! Like who the hell is handling this furniture? The Incredible Hulk? Several chairs damaged, etc. Disgraceful.

I now clearly understand why their furniture costs as much as it does...because they have to ship/handle 1/3 of the products two to three times as much as they should. I have ordered high end furniture for two other homes in the past and have never had so much damaged furniture delivered to my home. So now I guess I live without a dining or breakfast nook table in the home for months while they fumble around trying to find me another one. Frustrating

In the past when we have purchased a large order of furniture from one store the sales person/designer shows up at the home and directs traffic, tells the delivery men where to put each piece, personally inspects the goods both before and after they are delivered and ensures 100% customer satisfaction. Not at this chop shop. The sales people and management couldn't care less about your satisfaction. They don't inspect anything before it comes to your house. They do not invest their time in quality assurance so and instead vaporize your time by virtue of their incompetence. I have received better service from the Brick quite frankly. Embarrassing.

I called to talk to the manager (Alana or Lana), she was on a call so I left a very specific message for her to call me back that day. That was three days ago. No return call as of yet. I know for sure she's not busy inspecting furniture before it goes out for delivery...but still too busy to call me back. Just called them at 10:35 am and no answer although they open at 10 am.

I would absolutely not recommend that anyone do business with Restoration Hardware unless you enjoy overpriced inconvenience and frustration. This will most certainly be our...

Terrible quality clocks. I went through 3 clocks and none of them worked!

I would like to state first off, that I do not take issue with the staff at the Calgary store, they were awesome! The problem appears to lie with inefficient and extremely frustrating company process for selecting, building, and delivering their items. That is, Restoration Hardware appears to have next to no quality control and systematically; they sure don't seem to do much when they find out that one of their customers gets screwed.

I have a den and wanted a stylish clock to match the vintage industrial theme of the room. I selected the 1940's Gymnasium Clock. It was advertised at $229, but the final price after delivery and exchange was about $400 (I didn't flinch at because I loved the clock). When the first gymnasium clock arrived, I was so excited, but within 3 days it started to loose time. I changed the battery and still the problem persisted, so I called their hotline and they agreed to pick it up and send me a new one 'free of charge'.

About 3 months later the second gymnasium clock arrived, I was surprised to find that even though the clock was to be replaced 'free' I had to pay about $16 due to a 'currency exchange issue' directly to the UPS delivery guy. When I opened the clock, I observed that the hands had fallen off. I didn't bother trying to get a third gymnasium clock because I couldn't handle the stress of getting another dud.

Instead, I asked if I could upgrade to the 1930's Barge clock because, I reasoned, the previous clocks were supplied from a batch of lemons and surely the other clocks would work fine. I was told that I would have to pay the difference (of an additional +/- $600) but I didn't object because I loved this clock as well. When the new clock arrived, I immediately hung it on the wall of my den (with considerable fuss because the hanging pins were not level for some reason). Sure enough, the clock lost time - the clock worked fine when the hands were going downward, but the motor wasn't strong enough to push the hands upward (i.e. from 6 - 12). I nearly blew my brains out in utter frustration!

Finally, I decided to take the clock to a local clockmaker who replaced the motor with a heavy duty model (at a further expense to me of ~$50) and was told that it was a very cheap and poor quality set of mechanics inside the clock.

My conclusion: If you like the look of their clocks as I do, go ahead and pay their exorbitant and (somewhat deceitful) prices, but don't expect the clocks to work until you take them to a third party...

We bought a 19ft cloud sectional and huge coffee table. Not even four months later, the couch frame completely lost its integrity, sagging, gaps of fabric, and deflated cushioning to the point you can feel the frame underneath.

I called to see what steps needed to be done to amend this. I was told to email and send pictures and someone from their "gallery," meaning head office would be in touch within 24 hours. I had to email SIX times and follow up since I heard nothing back. Each time, they couldn't find my email. Each time, I had to explain the situation again, and resend my email.

I also had a sales rep, Yvonne, on my last attempt to have someone help, tell me that the cloud couch is meant for a rec room, not a living room, insinuating that our 10 thousand dollar couch was meant for a play room, and my concerns weren't relevant. She also promised to get back to me in a half hour, and didn't bother until an email hours later, to which she did finally agree the couch was a flop.

Finally, I drove down there and dealt with Lana. She was rude at first and couldn't care less about what had happened. I did tell her, that she should care, and if I was a manager, I would want to know where the ball had been dropped.

We did choose a different sectional. They tried to make us pay $369 USD for shipping, and we refused, since we already paid the shipping before, and shouldn't have to again. We wanted the destroyed couch picked up upon delivery of the new one, and that's already been an issue, even though they promised that would be fine.

We have had a lovely sales woman named Jordana helping us with the new couch, and she has been a fabulous help; timely, efficient, polite and thorough.

I really love the look of RH's products. The quality of the cloud couch was worse than a Walmart couch, looking 9 years roughly worn in about a four month time frame. Completely unacceptable.

This store in Southcentre is very poorly run. There is zero sense of urgency, zero accountability, and a general consensus of over promising and under delivering. Be careful shopping here. There are many galleries that will be service oriented, not just to make a sale, with great quality products for the same cost.

Out of all of this, I would recommend asking for Jordana if you must shop there. At least you'll be dealing with a...