Hula Poke - Southcentre Mall — Restaurant in Calgary

Experiencing poor service and encountering arrogant staff can be incredibly frustrating, especially when you expect a pleasant dining experience. At Hula Poke in Southgate Centre, customers have described facing such challenges, where staff attitudes have detracted from the enjoyment of their meals.

Instances of dismissive behavior or unhelpful attitudes from employees can leave patrons feeling disrespected and undervalued. This kind of treatment not only affects the immediate dining experience but can also tarnish the reputation of the establishment in the eyes of customers.

When encountering such situations, it's important to communicate your concerns directly to the management of the restaurant. Constructive feedback gives them the opportunity to address these issues and improve their service standards.

Ultimately, restaurants rely on positive customer experiences to thrive. Hopefully, with feedback and reflection, places like Hula Poke can create a more welcoming and respectful environment for...

Absolutely terrible customer service from the young man (acting shift supervisor/manager). Date: June 8th, 5:45pm.

I have eaten at this locations for years. Today I decided to try a drink flavour (pineapple/lime) for the 1st time. After one sip, I realized that I’d made the wrong choice from my usual (yuzu/passion fruit). I asked if they would mind changing the drink for me, the answer I got was, NO! You bought it, you live with it….

Wow, is this what you train all of your staff to respond to loyal customers with… very disappointing. I won’t be back to this location and more importantly I will tell everyone I know to stay away.

Unbelievable that this organizations like yourself lack the foresight to properly train your customer facing staff on the basics of good business common sense. This change in drink would barely have cost you a couple penny’s to replace, now you’ve lost a customer as a result, received a bad google review and I will spread the...

I've had multiple encounters at this restaurant where staff members transition from handling cash at the till directly to preparing food without washing their hands. Despite bringing this issue to their attention on previous occasions, the problem persists. During my most recent visit, when I insisted on proper handwashing, an employee begrudgingly rinsed their hands without soap and proceeded to handle my food with a dismissive attitude. This disregard for hygiene standards is appalling and raises serious concerns about the restaurant's commitment to food safety. Given that they serve raw food items on their menu, maintaining clean hands is imperative. I'm convinced that this restaurant would not pass an Alberta health inspection. As much as I enjoy their food, I cannot overlook such blatant disregard for cleanliness. Regrettably, I will not be returning to...