Samir Super Market — Local services in Hamilton

I was a customer for over a year but have become very disappointed with their customer service recently. If I have a longer meat order, the individual who is taking my order would have a cold attitude and act annoyed. Not sure why, this is their job to take any orders whether it’s short or long. I’ve been ignoring it for months, thinking it’s okay I’ll let it go. But a few weeks ago, I placed an order and this was the first time that we picked it up a couple of hours later due to other commitments, but we didn’t receive any phone call that our order is ready for pickup. Today I called them again to place another order and the individual who I spoke to was extremely rude and said he won’t take my phone orders from now until I actually show up because he had to throw away the meat from the last order I had made and he got in trouble by his boss. It was his mistake for not taking my number to let me know that my order is ready, and don’t they put the meat in the fridge? Even if I come later he should know himself to place the meat in the fridge until I come. It’s disappointing that he spoke to me in this manner when I’ve been a regular customer for some time. Just called Sarai Meat Shop instead and their customer service was excellent, plus the woman who took my order was making sure she had everything down in detail. Will be taking my orders from there now and I think everyone else should! Really disappointed with the rude customer...

English:

“Terrible experience at Sameer Supermarket. I purchased a BBQ grill for $120, advertised with a cover. This was the second BBQ grill I bought from the store—the first one was damaged by rain and snow because it didn’t come with a cover. When I saw the grill with a cover advertised, I decided to buy it. However, when I opened the box, I found the cover was missing. The next day, I noticed the same grill being sold for $70. I didn’t demand the price difference; I only asked for the missing cover. Despite multiple visits and false promises, the issue was never resolved. On my final visit, someone claiming to be the owner treated me rudely and humiliatingly, sarcastically offering me $20 and asking me to leave. I told him to consider the $20 a tip for his staff and walked out. This store has awful management, no respect for customers, and even the staff are mistreated. Avoid this place—it’s a disgrace.”

Arabic:

“تجربة سيئة للغاية في سمير سوبرماركت. اشتريت شواية باربكيو بقيمة 120 دولارًا، وكانت معروضة مع غطاء. هذا هو الباربكيو الثاني الذي أشتريه من المحل، الأول تلف بسبب المطر والثلج لأنه لم يكن يحتوي على غطاء. عندما رأيت الباربكيو معروضًا مع غطاء، قررت شرائه. ولكن عندما فتحت الكرتون، اكتشفت أن الغطاء مفقود. في اليوم التالي، لاحظت أن نفس الشواية عُرضت بسعر 70 دولارًا. لم أطالب بالفرق في السعر، فقط طلبت الغطاء المفقود. بعد زيارات متعددة ووعود كاذبة، لم يتم حل المشكلة. في زيارتي الأخيرة، قابلت شخصًا يدّعي أنه صاحب المحل، وتعامل معي بطريقة وقحة ومهينة، حيث عرض عليّ 20 دولارًا بسخرية وطلب مني المغادرة. أخبرته أن يعتبر الـ 20 دولارًا بقشيشًا للموظفين، وغادرت. المحل إدارة سيئة، لا يحترم الزبائن، وحتى الموظفون يُعاملون بطريقة سيئة. تجنبوا هذا المكان تمامًا.”

Urdu:

“سمیر سپر مارکیٹ میں انتہائی خراب تجربہ۔ میں نے 120 ڈالر میں باربی کیو گرِل خریدی جو کور کے ساتھ دکھائی گئی تھی۔ یہ دوسرا باربی کیو تھا جو میں نے دکان سے خریدا تھا، پہلا باربی کیو بارش اور برف سے خراب ہو گیا تھا کیونکہ اس کے ساتھ کور نہیں تھا۔ جب میں نے باربی کیو کو کور کے ساتھ دکھایا، تو میں نے خریدنے کا فیصلہ کیا۔ تاہم جب میں نے کمرہ کھولا تو کور غائب تھا۔ اگلے دن دیکھا کہ وہی گرِل 70 ڈالر میں فروخت ہو رہی ہے۔ میں نے قیمت کے فرق کا مطالبہ نہیں کیا، بس کور مانگا۔ کئی بار جانے اور جھوٹے وعدوں کے باوجود مسئلہ حل نہ ہوا۔ آخری بار ایک شخص نے، جو خود کو مالک کہہ رہا تھا، بدتمیزی کی اور طنزیہ طور پر 20 ڈالر دے کر جانے کو کہا۔ میں نے کہا کہ ان 20 ڈالرز کو عملے کے لیے ٹِپ سمجھیں اور وہاں سے نکل آیا۔ اسٹور کی مینجمنٹ خراب ہے، گاہکوں کی عزت نہیں، اور ملازمین سے بھی برا سلوک ہوتا ہے۔ اس جگہ سے دور رہیں!”

Pashto:

“په سمیر سوپرمارکېټ کې ډېر بد تجربه. ما د ۱۲۰ ډالرو په قیمت د باربیکیو ګرېل واخیست چې پوښ ورسره ښودل شوې وه. دا دویم باربیکیو دی چې ما له دې دوکان څخه اخیستی دی، لومړی باربیکیو د باران او واورې له امله خراب شو ځکه چې د دې سره پوښ نه و. کله چې ما د پوښ سره باربیکیو ولید، ما پرې اخېستلو پرېکړه وکړه. خو کله چې مې کټکوت پرانیست، پوه شوم چې پوښ نه و. بل ورځ مې ولیدل چې همدا ګرېل په ۷۰ ډالر باندې خرڅېده. ما د قیمت د توپیر غوښتنه ونه کړه، یوازې مې پوښ وغوښت. څو ځله ورتګ او دروغجنې ژمنې وشوې، خو ستونزه حل نه شوه. وروستی ځل یو کس چې ځان یې مالک باله، بې ادبي وکړه او په ټوکه یې ۲۰ ډالر راکړل او راته یې وویل چې لاړ شم. ما ورته وویل چې دا ۲۰ ډالر دې د کارکوونکو لپاره ټپ وګڼي او ووتلم. د دوکان مدیریت خراب دی، مشتریانو ته احترام نشته، او حتی کارکوونکي هم سپک ګڼل کېږي. له دې...

Really convenient to have the market and restaurant together, since we can order takeout and get some shopping done while we wait! Polite and friendly staff at both locations.

RESTAURANT: Quite spacious and extremely generous portions.. there was a time when five of us ordered three meals, but still could not finish the food and had to take back leftovers! Love the chicken burger, which is a welcome change from the usual fast food joints!

MARKET: Great place for Middle Eastern and South Asian spices, condiments and other ethnic food items. Also conveniently located beside No Frills for regular groceries. We mostly buy our meat from here, which is of really good quality. A word of caution: the meat section closes an hour earlier (at 8:00 pm) than the market (at 9:00 pm), so if you want to buy meat, better go there before 8:00 pm!

Added bonus is the fact that it shares my name, so I can proudly call this "my store/restaurant"...