The UPS Store — Local services in Hamilton

Opens at 8:30, I stood waiting till 8:45 for the worker to show up. I politely asked if she was the worker when she passed by with her headphones in, she ignored me for the first 4 "excuse me do you work here". I tapped her shoulder to get her attention and she said quite smugly "duh". She got the door opened and walked through, had the door shut on my face and said not a word to me as she counted cash and prepared for the day. This is now 20 minutes after the store was already open. Finally, she was ready and I asked "are you ready to serve me" and again replied with "duh" I laughed smugly and quite unimpressed but I continued to be polite because it was bad weather outside so she could of had a bad start to her day. I told her I had a package waiting here that was suppose to be delivered to my house but I got delivered to the store instead because I work during regular delivering hours. (little back story: my address from my ID doesn't match my delivering address because it's not my permanent address, which isn't apart of their policy, so I called the day before explaining this and they said as long as you have photo ID and the tracking number you have from us saying you changed the delivering to here, you won't have an issue.) So, she asked for my ID and I told her it won't match but I have the tracking number and that I had called and was told the information would be suffice. She laughed and said that's not our policy, step aside. I said "no, it's not but because the package was originally sent to my address and I changed it to here the information is suffice according to the worker that I called and spoke with prior" She again laughed and said "step aside". I asked if piece of mail or pay stub with that address to my name would be okay to show her to prove I did in fact live there. She said yes. Great. I step aside to find the information, after 10 minutes of searching through my mail I found one, just after I showed her she said "Oh you went online and changed the delivering address to here, I don't need that then, just the tracking number! Hey you're right".... I laughed and said "Funny I said that 10 minutes ago and i'm now 40 minutes late for my work because you didn't know you're own policy" she laughed again and said "oops" went and grabbed the package and handed it to me. I said thank you and asked for a business card stating the bosses name and her name if possible and she rolled her eyes at me, finally handed it to me and I left. Not the kind of experience i'd expect from a UPS store. Would be nice to see some employees with better customer service expertise and knowledge of their own policies. Hopefully, the next time I have to deal with UPS my experience is a little better, it's quite sad this day in age I can't do a simple task like pick up a package and have someone as unorganized and rude...

Awful customer service. I arrived at the UPS store today at 3:30pm and there was a long line up almost out the door. The large lady working seemed very mad and frustrated. Finally when it was my turn, I asked her for my package and gave her tracking number. She found it. Except I had 2 orders here waiting for me to pick up. She had attitude in her voice and didn't answer my questions at all, and muttered under her breathe. I believe her name is Sharon Cole and it is UPS store #11

I am 4 months pregnant and I had to endure the abuse and awful customer service from this women. She was in a horrible mood and looked extremely unhappy. After 25 minutes of back and fourth yelling and asking her to please find my package she finally found it. She kept asking me to sign the signature pad and I did, but it wasn't enough she kept asking me to sign over and over again and then claimed I broke her signature machine. She called me names, said I was insane and a child. Meanwhile I was sweating, sore, begging for my package she wouldn't let me have, and I'm pregnant. This was awful customer service and I will be taking this to the Hamilton Spectator. I have my own business and will nneed to pick up future packages from this UPS but I never want to step inside UPS store #11 again. I believe her name is Sharon she wasn't wearing a name tag. But she's a very large and heavy set woman, with dirty blonde hair. And she made me very upset and I actually cried. She kept hiding my package behind her pack as though she wouldn't let me have it. Awful customer service. I've never EVER experienced something like this in 26 years of life. I will also be calling head office. Sharon should not be allowed to work or own a store. Her customer service was disgusting and almost gave me a heart attack. AVOID this store as much as possible. Let this lady learn what customer service is really about.

From a unhappy...

I had a package to return to a retailer and was sent an email from UPS to obtain the shipping label. The email noted that I could either print the label or use a mobile code (barcode sent to my phone) that they would scan at the UPS store. I used the mobile code option because it was convenient and I figured that they would print a sticker label at the store which would be less likely to fall off the package (compared to a piece of paper taped on).

I arrived at the store and the employee no idea what a mobile code was and he kept saying that I needed a shipping label. He made it seem like I was clueless because I didn't have the printed piece of paper, even though the UPS website clearly gives "get mobile code" as an option. Eventually he let me print the label at the store (which is why I'm giving them 2 stars, instead of 1), but then charged me $0.30 for printing it out. I didn't have any cash, so I had to use my credit card to pay for the photocopy, which meant I had to pay another $0.50 for using a credit card on a purchase of less than $5.00. I understand that the credit card companies have their fees, so that policy makes sense, but I think charging to print the shipping label was ridiculous. Clearly there is a lack of communication between the stores and corporate office, but it's their mistake if they're offering mobile codes as an option and not supporting it in stores, so I think they should cover the cost to print the label in store.

Overall, it was a frustrating experience and I feel like things could have been handled much better. The little bit of extra money that I had to spend was annoying, and seemed unnecessary, but wasn't...