Apple Sainte-Catherine — Local services in Montreal

Public Caution: Honest Insights about Apple Store Sainte Catherine Management

I want to share my genuine experience at the Apple Store Sainte Catherine to provide an unbiased perspective, unlike the seemingly paid and incentivized 5-star reviews often under their stores' reviews.

Unfortunately, my interactions with both agents and managers at this store, especially during Genius Bar appointments, were quite disappointing. It appears that there are deliberate tactics used to deceive customers when addressing their device issues, serving Apple's sales agenda.

There is a blatant disregard for Apple’s terms and conditions and statutory rights. Customers are covertly and systematically pressured into buying Apple Care, Apple Care+, and other monthly subscriptions. The store creates obstacles within their policies to manipulate customers' rights and distract them from their obligations, leading to a frustrating experience.

Unfortunately, as a global monopoly, Apple's futuristic objective is how to succeed its generating passive income strategy from their 2 billion active devices worldwide. By leveraging their monopolistic position, they aim to charge an average of $10 per month from each device, resulting in $20 billion monthly or $240 billion of easy and effortless guaranteed revenues annually.

These systematic approaches are directed by the store management and supervised by Apple's top hierarchy, focusing on profiting from replacement fees, trade-ins, and pre-calculated monthly subscriptions from their daily visitors to their kitchen (Genius Bar)

Their practices undermine consumer protections initially outlined in Apple’s terms and Quebec's consumer acts, safeguarding all consumers regardless of their origin. This is especially true during in-store technical appointments at the Genius Bar within Quebec.

Caution is advised when dealing with these managers, as they often use manipulative strategies against anyone in Quebec, including tourists, visitors, foreigners, locals, non-locals, residents, or loyal customers. This is particularly evident when they fail to meet their sales targets.

Instances of altered technical reports and evasive behavior during technical investigations are common, aiming to conceal issues. Spotting these unethical practices might even involve law enforcement to evade suspicions, suggesting a pre-planned approach by higher-ups to mask these practices while projecting an image of excellence.

Be vigilant when engaging with these highly trained individuals to prevent potential exploitation. This review aims to safeguard everyone from these tactics, ensuring fair and transparent experiences without falsified or incentivized reviews.

Remain cautious about your personal information stored in Apple’s database, including your account details. Keep an eye out for any unauthorized access or attempts by the management to manipulate evidence, fabricate stories, or generate false reports using their CCTV camera systems.

It's advisable to keep a record of every interaction—whether written, verbal, or visual—as their methods and stories often change systematically...

2nd unpleasant experience at this store. I feel like it’s a systemic issue, at least at the store level. Went in for a repair appointment. The person in charge was late. The whole setup and meeting were a little disorientating, like you got seated great, but there’s no designated areas for anything so people were just loitering around. What’s weird was that there were a few personnel so free they’re chatting about their own private lives, while many clients were not served yet (maybe free guys shouldn’t loiter around?). I work in a technical profession, imagine how confusing it’d be for non tech-savvy folks. Finally the guy came, no greetings no apologies whatsoever, “I finally have time for you” vibes. In order to repair a part, I had to pay for another part too, interesting, I voiced my concerns about Apple designs, got ignored. Diagnostic run, price given (expensive), “will be ready in 7-10 days.” Around a week later, received a cryptic email asking me to call local store number regarding repair. Uh oh. Called, got routed to the general Apple automated service (what’s the point of being asked to contact a local number then?). The general service guy said he couldn’t get through to this store, and instructed me exactly which words to tell the automated voice service when I call back. Ok. Called back, surprise surprise, found more problems, and like before, repairing another part called for replacing even another another part, they came in bundle, excellent design, truly. Price quoted = roughly 4x than before. Yes 4x. Told them I needed to think about it, she said “you only have max 10 days to think.” Wokay. Confirmed I wanted the repair later, was told “another 7-10 days.” Why? Was I being put back to the queue again? If yes, why? In the meantime, through a portal that I got from the previous general service call, I could track the progress (the very first repair guy in store said there’s no such thing). Finally, status: ready to be picked up. A few hours later (all business hours), still no notification via email or whatever, strange, wouldn’t know if not tracking on this portal. Went to the store anyway, asked the guy why there’s no notification, guess what? I received one minutes later. Geez, thanks?

The only saving graces were the great services by the general service guy on the phone and the employee who handed my product back.

Apple, you pride yourself on streamlined, intuitive designs. Why does one need to jump through so many hoops to get a decent service? A very expensive...

I have had the worst experience there approximately 2 weeks ago with the Senior Supervisor/Manager, also known as J.S. He is the worst choice that Apple could have possibly made by placing him in charge of their second busiest store in the world. According to Apple, Apple St. Catherine serves the second largest clientele in the world on a daily basis, upwards of 4000 clients a day, according to Apple sources. This self righteous piece of garbage kept telling me in the most rudest of ways that Apple has changed their policies and that he is very sorry but their is nothing that he can do. Over and over again he kept on apologizing and repeating that there is nothing that he can do. I am an excellent customer, 4 iPhone X’s and a new Apple Watch and at that time I was in the store about 6 times in 30 days. I will not go into the specifics of the issue at the moment, but suffice it to say that he had the authority to enable me to leave as I usually do as a happy client, but he chose to go another route as if he owned Apple and patronized me until I literally saw red and told him off. I also called the Apple Store the following day and they stayed with that same story and same program. So I made it very clear how unhappy and most of all how disappointed I was and still am and informed them that I will not complain nor say another word, I will just direct my fury at their stock. And that is exactly what I’ve been doing. The day I went there was the day of the 12.1 update, approximately October 8,9 or 10, I don’t have my notes in front of me, but their stock was hovering between $222-$224, today their stocked closed at $211.00 and hit a low of $206.00, tomorrow is their major launch for their new iPad, good luck Apple, just remember that I told you that I would get your attention one way or another, enjoy the ride !!!

I will continue this in a few more days and add some very interesting facts that Apple and some of their distributors do not want to be made public...They should have thought of that before they changed their policies on me ...apparently they’ve grown so large that they no longer care about customer satisfaction...perhaps they need to experience a substantial decrease in customers in order to appreciate them once again !!!

I also do reviews under Darren Amex & Darren Crystal, this is, unfortunately the worst review that I ever wrote and I hope that I will never have to reduce myself to having to write such a terrible review, albeit 100% factual, I am still extremely...