SK Electronics Ltd — Local services in Nelson

I have mixed feelings about my overall experience with SK Electronics and the correspondence with Stew, the one I dealt with for this situation.

I had a Samsung Galaxy S6 and S8 that both needed each a new battery and the S8 needed a back glass/cover replacement.

I initially phoned in and had a coversation with another employee about my two phones and to my surprise I was told that when replacing the battery, there would be a chance the one working on it could crack the back cover and that I would be the one covering the cost???!!!

That right there is a huge problem, there should be zero cost for the customer if the SK employee incures damage to a customer's phone. PERIOD!

I was directed to send photos through email for better clearfication on what would need to be replaced, costs, etc.

I sent an email on August 6th explaining that I would like a quote and a time frame of when the parts will be in at the shop. ZERO correspondence for OVER A MONTH, completley useless!

I was the one who had to take initiative to make the phone call wondering if the parts have been ordered? If they were at their shop? When I did call in I was told over the phone that "Im lucky I called in." because they were going to use the battery for another customer!!! WHAT?!

Thankfully the moron who worked on my phone didn't crack my back cover because there would of been a serious problem with who pays for that part. To my surprise the service was quick, only took about 2 hours, which was positive.

Overall again my experience is very mixed, the service was okay but for a communications company they have zero professionalism in communication and correspondence with their customers. What a surprise!

For what I went though I give Stew and SK Electronics two stars...

I was very happy with my experience at SK Electronics today, their technician Steve is top notch. I had previously had a new stereo installed by another technician and afterwards my speakers were not working. Steve diagnosed the issue as faulty speakers (as it is an older vehicle that sat unused) and he then offered to install economical used speakers to save me money; as I was not able financially to replace all my speakers. I opted to wait and save money for high quality speakers and Steve did not charge me for the inspection. Great service, I...

This is a really fantastic shop.

When it comes to elections they're unmatched in town. They fix all sorts of stuff and are priced totally fairly. They've recently repaired the main board on my oven saving me heaps. And it was done overnight which was crazy amazing.

Then they fixed the charger for my E Bike that my kid smashed. Saved me heaps again. Just baller.

And then if you need a mobile hookup Gina has you covered. She's great and really...