Canadian Tire — Local services in Niagara Falls

Had a horrible experience Saturday Morning March 29th. I was already emotional because I was putting my dog down that morning and was just rushing in to grab a few things because I knew I would be in no shape to do it afterwards.

When I went through the cash one of the items scanned higher than the listed price. I asked for if to be removed and continue as I was in a hurry. When I go to my car I noticed the item was still on the receipt.

I went back into customer service and the cashier had moved to there. She said she removed the item and when I showed Her the receipt she said I needed to bring everything back in so she could see what she had removed by accident. I told her and the other People at customer service that I was in a hurry because I had to put my dog down and that I had already load my car with 15 items.

I got no compassion from the customer service people and went out to my car, loaded everything back into a cart when she runs out and tells me she figured it out on the computer which one she removed by accident. So I loaded everything back into the car. Went back in and fixed her mistake which was another $15 to me. Then they told me to have a good day.

I left crying and 30 minutes behind. I have always gone to this Canadian tire since I moved to the Niagara Region in 1998. Had all my automobile work done here. I will be checking out the other ones.

Extremely Upset and disappointed customer

Update heard back from Manager Colin, was extremely apologetic about it the experience and reassured me that the staff had been met with and the situation review to prevent further incidents.

I was reassured and went back to have the tires on my both vehicles changed back from winter tires. Saturday, April 12th before my appointment I got a slash in one of my tires. I called immediately as they are under warranty (paid extra) . Was informed that there was not way they could get me in before my appointment Monday. Was recommended to call other Canadian Tire stores even though I purchased them there and have always gone there for tire service (25 years). After calling a few places Welland Canadian Tire was excellent and quickly took me in. They removed the tire, ordered me another and put the spare on for me. Unfortunately I was suppose to work out of town and called to see if my appointment could be moved up.for the change over. Again I was told there was nothing they could do for me. Ironically the tires were suppose to be removed April 1st but the appointment was cancelled due to lack of staffing. So I lost two 12 shifts of work ( I am an ER RN). Monday I tried to get an earlier appointment and again was told no way. I explained that running on a spare wasn’t good and pretty well begged but was met with deaf ears. Anyway my vehicle has all seasons back on for $120. I will not be going back to this Canadian tire. Welland will now be my choice for service. Reading reviews it is clear that staffing and staff service is a problem. I have been coming to this store for 25 years and have never been treated so poorly in two separate incidents. Hope something is done. I know I won’t be coming back. Thank-you Welland Canadian tire, you Guys rock! Niagara Falls Canadian...

Went in to Morrison Street store earlier today, as things go stud doesn’t work when you take it out for the season, garage gnomes I suppose, however; went looking for a two floodlight fixtures for the outside of the house and unsurprisingly it appeared as though they were entirely sold out. We weren’t the only ones looking forward these, unsurprisingly, we ended up in aisle 10 looking and, there too, they were sold out. We encountered Tom, a store associate, who patiently addressed two parties’ search for flood light fixtures, he scanned the item tags, checked with the storage person and determined there were 4 in the store. He did mention that they were likely in customer buggies yet to checkout. That made sense, was a little disappointing, but understandable. So we moved on to automotive to look for a bike carrier as a Christmas gift and as we were looking over the boxes on the shelf Tom arrived with two packages of flood light fixtures. He stayed with it, found two fixtures in the store in what he described as “ another area,” found us in what was clearly “another area” of the store and brought the fixtures to us. This was most definitely the type of customer service of which you can be proud and he type of associate that makes a difference, a positive difference. Shopping is no longer as enjoyable as it once was, everyone is just a little more on edge, a little more on guard and a little less charitable. I mention this since it doesn’t take much to make a big difference, things are going to okay if we have this kind of thoughtfulness and consecration for each other. So to Tom, thanks.....!!! Let’s hope this type of thoughtfulness become much more contagious and can spread faster than COVID-19, that would be wonderful. Let’s all take care of each other and remember it doesn’t cost anything extra to be nice. Rob and Joyce P.S. this can’t be edited once entered, pardon the typos, specifically “stud” should have...

On June 26th my experience in the garage was horrible. Being a younger female, not knowing anything about cars already makes me anxious going into a shop. Upon arrival, I asked while they were doing the work on my car if they could grease the new parts I recently got installed by someone else and they said yes. While the work was being done I waited around for a call that they were done. I got the call and went in to pay and pick up my keys and was told that the part is changed but grease wasn’t put on as they didn’t install those parts. I then proceeded to pay and get my keys that I was told were at the desk where I was paying. The lady at the desk takes my payment and asked if I have my keys.. I stated I was told they were with her. Once they asked where they were I was escorted into the shop where my car still was as they said “the sunroof was open and it started raining so we kept it inside. I asked if someone could pull the car out of the garage as I was aware customers don’t drive their own car in the shop, that’s what the workers do. I was told another mechanic would guide me.. That frustrated me. I got in the car and was guided to reverse just a little and was asked “is this your first time driving?” That made me feel very uncomfortable as I’ve been driving for about 9 years but not inside of a garage ever. The mechanic guided me to reverse a bit and said ok good and walked away. I turned my wheel all the way and started going forward when I came close to a motorcycle that was parked, I then had to reverse more myself and then pull out without guidance. My car went in making no noise, just chugging from a misfire and now when I’m parked or stopped at a light, it makes a lot of noise on top of the chugging. I tried to call customer service today to report my experience and waited on the phone for over 15 minutes and nobody picked up. Very upset with my experience and don’t see myself returning...