Boston Pizza — Restaurant in Niagara Falls

Worst Customer Service experience.

We, myself and friends, have been Boston pizza customers for over 10 years. Everyone we meet for any type of gathering Boston Pizza is our place to go to.. Until today. We usually attend St. Catharines Glendale location or Clifton Hills location. Today we decided to go to Dorchester Location. This is our last time ever dealing with Boston Pizza as we have never been insulted in our life. After our meal I informed the waiter Kiara that it it will be on one bill as I was taking a group of friends and their kids out. For the past 10 years every time we pay our bills we leave cash (10-15%) tip for the waiter in cash as a Thank you. Today after paying the bill as I was taking the cash to leave on table as usual, a completely different waitress who never served us comes asking “ was there something wrong with the service?” We looked at her with a big question mark and replied “no” confused as why she would think so.. Then In front of the entire Boston Pizza customers and our kids she states with an attitude “ Just for future reference, when you don’t tip we pay for your food to eat here!!” and kept going “ When you don’t tip I have to tip the waitresses and back kitchen so basically paying for you to eat here” It took me and my friends few seconds fo just rap our head about what the waitress said. I replied very upset “ who said we’re not gonna tip, we always tip in cash!? And what do you mean you pay for our foods?!” The. Replied “ Oh, when you don’t tip o have to pay our staff for you, and just to let you know it’s 3%!” I have never been insulted nor outraged like this, to have the audacity to speak to us that way in front of everyone, and worst in front of my kids and guest it was the worst restaurant experience I’ve ever experienced nor read about. We asked to speak to the manager “Joe” instead of apologizing for his inappropriate waitress behaviour he defended and informed us “next time you want to pay your tip in cash you should inform the waitress , just to let you know, tip is mandatory and it’s 3%”. I told the manger that “we always pay tips in cash, and she did t ask us, she came and insulted us in front of everyone and we are long time Boston Pizza customer over 10 years. But sadly this will be our last!” He responded with not a care in the world “ Well I’m sorry and have a great day!” When I called back to get the waitress name to file a complaint he refused to give me the name and hung up !”

This has ruined all the past Boston Pizza experience for us and left a bitter ending! Never again specially Dorchester location in...

So this will be a long one.

March 9th my family was invited to this location for a birthday party. This was an adult party for 18 to 20 people. Reservations were made. Freind's of the birthday girl rented a limo for her . The reservation was for 6:30pm. We arrived at 6:15 pm and announced ourselves to the young girl upon entering. We asked to be seated and gave the name of the person the party was reservation was under.

We were told at that point there was no reservations in the book and I was asked how many.. not knowing the size of the party at this point I did quick math and said maybe 10. ... The you girl was visibly flustered and said "there's nothing for you except a pub table in the bar" So we sat down and waited for the limo to arrive. Keep in mind at this point it was myself /wife and 9 year old son , and the birthday girls mom.

Sooooo.... The limo arrives and they are also told that his reservation is not in the book and there's nothing she can do... At this point he is standing at the front desk , cake in hand his wife ready for her birthday party some how keeps his composure. And asks again nicely why his table is not ready . At this point , what to me looks like either the bus boy or cleaner enters the conflict. And begins to tell him how there's no reservations and we need to leave cause there's nothing they can do.... In my mind , I'm thinking ....bad move . Birthday husband now begins to repeat the whole conversation he had with the management regarding the phone conversation right down to the question as to wether he can bring a birthday cake into the restaurant while setting up the reservation.

Still we were all turned away ...all 18 of us... We left and while this conversation was going on another table of 4 walked out because they waited over an hour for the food they order. In closing we learned after wards that this location was a regular stop for them weekly ... This is why they planned to celebrate his wife's birthday here. They will not return , not will any of us that were also inconvenienced by this cluster #$_&. Oh we went to Manderian... They were happy to...

Hi, this is Reem Ahmed top 10 finalist, Masterchef Canada season 5. I came today with my family ( 5 adults and 2 kids " ages 4 and 1" as we were in Niagara celebrating my mother's birthday, she is special, has been working so hard over the past year being a healthcare worker, so we thought the least we could do is take advantage of stage 2, being fully vaccinated, and patios being open to eat out. We went in to be seated in two different tables but the waitress said there was only one table for 4 available, and for all of us to be seated we would wait at least an "hour and a half". We left and waited in the parking lot to call other restaurants and check their availabilities, 10 mins later 2 tables were empty as we could see outside from the parking lot. Me and my husband went back in to be seated in the available tables, but were told again that they don't have space for us. We tried to explain that we don't want to be seated together due to the restrictions and we don't mind being seated in 2 different tables, they went in to ask the manager, the manager came out, looked at me and my husband from a distance, went back in, and then the server came out and said she doesn't have space for us. I am So upset, and can't help but think that their decision was racist and they weren't even trying to have us as customers or accommodate me and my family in anyway, I felt unwanted and it broke my heart. Canada is my country too, I was raised her, and no one deserves to feel unwanted. Me and my husband left, my parents and my kids were in the car waiting for us, we were all very hungry and tired, and we decided to leave. What happened was unacceptable and writing this review is to give you a heads up that your racism and islamophobia was sensed, and you need to work on educating yourself and not judging people by how they look or what they are wearing. I hope no one ever feels unwanted, I hope you guys work on being better, and wish you love and...