EB Games — Local services in Niagara Falls

A perfect example of why a brick and mortar store wins for me over online!

I go in looking for a game. I leave having an intelligent conversation and learning from the gentleman who was working there.

So Selection is exceptional and prices on par with online.

I get the assurance I can walk in and exchange a damaged item without shipping and waiting.

I get positive interaction with intelligent, polite, and friendly people whom are into gaming. There's no arrogance whatsoever. No opinion, no judgement. Simply a positive experience.

The little ancillary items like headsets, bobbles and such I can SEE and touch on person! Tactile feel of how I would interact with it in real life. No guessing from a picture online. FABULOUS

I'm supporting a flesh and blood person or people whom are local to my area by purchasing.

The take away is the store and staff are great. My girlfriend isn't a gamer and she even enjoys going in with me. Buying funny or cool knick knacks. I get a positive social interaction here. I get great new or used products. I have convenience of localityv and assurance.

This is your store...

The Retirment Castle let me out for a day so I could go and get a birthday present for my grandson Bart. He wanted Bonestorm 2 but I could only pre-order it. Back in my day You had to wait till the release day and line up for games. (Oh the horror of that day in ‘82 for River Raid. Homer and his Atari thing pffft!) Anyways, when I walked into the store I was greeted with a friendly hello and how can I help you. I like that. It’s nice. Anyways I was helped by one of the staff to pre-order the game since there are a few “editions” to the game. He explained the datail of every one and that helped me figure out what Bart wants. I also found “Lee Carvelleo’s Putting Challenge” in the bargain bin so I bought that for myself. Thank You to ebgames and all the staff for Your wonder help. I happy to say I am now playing golf with Jasper in my room everyday back at the...

Amazing customer service experience at the Adam's Centre location and at Pen Centre location! I was returning a Christmas present that I ordered online. Unfortunately, I could not find my receipt from pick up in store, only had the email for the order which did not contain the amount of my purchase. They went above and beyond to find a copy of the receipt at the Pen Centre via many phone calls, so that I could return it at the Adams Centre location. Frank was incredibly patient, kind and helpful, along with the employee assisting him on the phone, at the Pen Centre location throughout the entire return process. I am a very...