We switched our service provider after a component of our entertainment system went on disrepair and after the job was done by Canadian Sound we feel extremely satisfied and very happy of having changed our supplier.
From the first meeting with Steve through the entire work conducted by Canadian Sound's Techs Greg and Lenny, it was 100% clear for us this was the right decision to make:
Steve listened attentively to what we wanted, gave quick response to multiple questions, followed up promptly our phone calls and emails, offered practical and effective options to fulfill our needs including possible improvements with no over-sells and even emphasizing lower cost options if deemed advisable, provided understandable explanation of advantages and limitations of such options while keeping full transparency on costings as well as flexibility on adapting to the little extras which we found convenient to consider.
Greg and Lenny couldn't be more professional, polite, and respectful; knowledgeable with outstanding attention to detail, clean and well organized way of doing their work while providing instructions and answering all our questions in simple terms; what a good people to work with!!
On top of everything, a follow up call from Steve was received couple of days after the job was done, as he just wanted to make sure everything was at our full satisfaction.
In summary, it is just so pleasant to feel all the nice words a company could include in their marketing, are rather experienced by its customers in real life and reflected on their reviews like the one we're here presenting as a strong recommendation for any interested family to work with Canadian Sound.
We look forward to a long lasting relationship. Way to go Steve,...
Read moreSteve, Paul and team from Canadian Sound are awesome. When I was first introduced to Steve, he was very patient to listen to what I was hoping to have in terms of a home network, security, sound system and a fully integrated 7.2 movie experience system.
Steve took the time to explain to me the art of the possible, and also how to build out the foundational pieces I would need so that I can continue to expand, for instance the home automation system.
Steve spent time with me inside the house being fully renovated, took measurements, and suggested the ideal solution for the house that was budget friendly, yet took maximum advantage of the design and structure of the house. I really appreciated the fact that Steve gave me links to various speaker systems, A/V systems that he was recommending I invest in, and giving me the time to do some research by myself.
During the phases of construction, Steve and team ran the necessary wiring for network, speakers, security cameras, entertainment systems, and worked well with the renovation contractor to ensure that the electrical wiring were placed at the ideal positions to ensure optimal system setups.
Afterwards, the installation of the network equipment, sound systems, TV, etc., were done with very clean finishes. I am very pleased with everything that Steve, Paul and the entire Canadian Sound team did at our house.
I will recommend Canadian Sound crew every...
Read moreGreat at what they do. Definitely one of the best, most experienced and helpful in the industry.
After moving in to our new home, we quickly found ourselves down a rabbit hole of non-stop wifi, internet, cable, dropped cell call and TV issues. We tried to address problems on our own and with our service providers without luck. We are so thankful that a friend and residential builder told us to talk to Canadian Sound. He assured us that the company is great at what they do, highly trusted by both builders and home owners and definitely one of the best, most experienced in the industry. Our experience was wonderful and stress-free from beginning to end. Steve, the Vice President of the company, listened carefully to all our issues, patiently and clearly walked us through recommended fixes and gave us options without any pressure. The entire crew at our house were professional, patient, smart, and genuinely lovely and creatjve problem solvers. They took care to make sure we understood everything and to accommodate our needs and comfort level. Within a day we had impressively fast and consistent wifi throughout the house, great network connectivity, smart home security and video cameras, and perfectly installed TVs without unsightly cables or boxes. Their after care is also very impressive and responsive. Thank you Steve, Lenny, Shane, Paul and John. We highly...
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