The Crepe Kitchen — Restaurant in Oakville

We were on our way to a Thai restaurant in downtown Oakville for lunch (last minute decision - we live relatively close but the kids were too hungry to make it home and start lunch) when we spotted a sign on Lakeshore advertising the Crepe Kitchen and decided to give the place a try (much to the consternation of my son). It was a Sunday afternoon at 1:30 - and the kids were extremely hungry - we thought that crepes would likely be a faster option.

When we entered the restaurant all of the guests had been served. There was only one couple ahead of us in line (you need to order before seating yourself). The kitchen staff of about 5 or 6 (it's an open kitchen behind the register) were not cooking so we assumed we would be served very quickly. My wife and I glanced at each other silent acknowledging that we had clearly made the right choice for a quick bite.

We ordered 4 crepes and then, about a minute after, I went back to the counter and ordered 2 french onion soups (approx $96 in total with juices/water). The person at the register asked if the soups should come first and I immediately responded asking that all the food should come together. I knew the kids were hungry and are very picky when it comes to soups (particularly those with a significant onion flavouring). Ignoring my request, the onion soup came in a reasonable time frame (probably 10 to 15 minutes after ordering) with no crepes in sight. After being seated for about 20 minutes or so a group of 6 or 8 teenagers came and ordered - we didn't pay them much attention, but noticed them as they took the table next to us. About five to ten minutes after the teenagers put their order in, the person at the register came over to us and spoke with us, but in broken English so neither myself nor my wife understood what he was trying to communicate - something about someone at another table getting their meal before us but we were next. We assumed that he was apologizing for the wait and we would be served momentarily - which was good as my 5 year old daughter was beginning to get upset. We were shocked and dismayed as the table of 6 to 8 teenagers began receiving their meals. One after another, each of the next many crepes that came from the kitchen were brought to their table. My kids were in shock (with my daughter beginning to cry) as they saw each crepe being served to a table of recent arrivals when we had been there (very hungry) for more than 30 minutes waiting.

I asked a server (I think one of the proprietors) when we were going to receive our crepes and we had an unpleasant exchange. We advised that we had ordered an hour ago and still hadn't received our crepes. About a minute later another employee - I think the other proprietor (with haltering English) returned triumphantly advising (with our credit card receipt in hand) that we had only waited 47 minutes.

Yes 47 minutes for crepes! Crepes!!! And unfortunately not even very good crepes (which was particularly distressing since crepes really aren't that hard to make).

The individual who took our order did acknowledge they made a mistake, and apologized many times after, but the damage was done. They offered us free dessert which was nice, but concerned that the kids needed to be in bed in the next 6 hours or so we declined (if the crepes were tastier we may have reconsidered).

We live in South East Oakville and come downtown a fair bit. When we first saw the sign we were wondering how this place escaped our notice for so long. I guess we were just lucky all...

We recently visited this restaurant with another couple and 3 small children between us. We were planning on eating somewhere else but that place happened to be closed. I have previously dined here many years ago and remembered vaguely that we did not enjoy the service but unfortunately there were not many other options for us. Our experience this time at Crepe Kitchen wasn’t very pleasant either. The owner is not welcoming or accommodating to families at all. There are no high chairs, only one small booster seat. At one point while we were waiting for our food to arrive he actually asked us to leave the restaurant with our child and wait outside until the food was ready. Our child was not disturbing other customers he was simply just being a child. The restaurant was full and generally noisy as you would expect on a weekend morning. Perhaps providing a high chair would have helped rather that shooing us out the restaurant. We were shocked and the table beside us with a small child was also gobsmacked. The food was adequate but overpriced. During the meal which we now had to eat with our child on our lap the owner was quite literally cleaning up around us and under the chairs we were sitting on as we fed our child and ourselves. This behaviour was incredibly rude and inappropriate. Women wear skirts and dresses! To be on your hands and knees almost under the table cleaning up the crumbs while your customers eat is something I’ve never seen. Again, providing a highchair might help with the crumbs on the floor! What irritates me the most is the fact that you have to pay and tip before you’ve even received a glass of water to the table. We wish we could go back and get a refund for our tip. We will not be returning to your restaurant ever and will spread the word to our friends and family of our...

The crepe itself was good. However, their hot beverage options were limited. I like FLAVOURED lattes (caramel lattes, etc). When I asked if they have flavour shots, the response was a straight; NO, they only offer one straight latte. So while my wife waited for our crepe order (and the tea my wife ordered) at one of their outdoor tables, I walked across the street to Second Cup for a Caramel Corretto. I returned and we enjoyed our food while seated outside. After a few minutes, the (presumed) owner decided to come out and rudely told us that there is no outside food allowed (keeping in mind that we were seated outside - admittedly, at their tables). I asked if I could have my crepe to go then, to which he rudely replied (essentially) that he will let it go this time. So as we sat there finishing up, he kept looking at us from inside. However, we are giving the benefit of the doubt and assuming that this was so he could remove our plates and/or clear the table if we had left. There was no other communication with us even when he did come back outside to clear our finished plates (such as; How was everything?, or if we needed anything else). While we can understand that they may not appreciate outside food/drink at their establishment, we feel there was a far better approach to communicating this to us, if at all. I presume that it goes without saying that we will not be returning nor recommending this establishment. The experience, albeit very minor, and perhaps even justified to an extent, left us with a bad taste in our mouths for The...