Shoppers Drug Mart — Local services in Richmond

l am writing because l am very disappointed in the conversation and service from a manager Sojin in your Richmond store, l have been shopping there for 15 years and have been a loyal shopper as my royalty rewards will show. I recently purchased some products on Thursday 13th 2025 which included a fee gift of small samples for promotional.

I choose a product from the shelf, l usually pick from behind the front product, and because both products are in the same similar white box, l did not realize it was not the labeled product and took for granted that it was the same, the packaging is very similar, upon returning home and the next day, l noticed l had chosen the wrong one after opening the product, but did not touch and used, then I put back into the box as oringal package as I can.

l returned the next day Friday 14th with the product, l spoke to a sales clerk about returning the product and if getting a senior price, will buy the right one and as it was not the senior shopping day, l was told no, that only a refund could be given so l asked for a refund, because l did not bring the free gift back, it was at this point the manager became involved.

The manager SoJin came over intensely and l explained what had happened, the miss placement on the shelf, l explained that l had already opened the free gifts and looked at some of the small samples, and already throw away, what ‘s the point for return? she said l had to bring back the free gift back what even before any refund, she began to made accusation to me in regard to the product l bought and why was it opened? she was very stern almost accusing me of wrong doing?, continuing to say you have to bring the free gift back, l explained it would take 30 minutes to drive home and back, we need the gift back??, she repeated. SoJin made it sound like she was doing me a favor in allowing me to return the product,and l should be thankful?

when I returned to the shop for returning & refund after 45 mins, the other clarks told me that shoppers drug store policy to accept returns even if they had been opened and used.

I felt embarrassed to be doing this at the cashier stand in public, SoJin’s stern words were accusing, and that l was just returning the product to keep the free gift which are just small samples and most of them tested and throw away and there was not open to options?

So I realizes if the store policy allow to return, why the manager SoJin behaved unprofessional?, I believe 1) she forgot her position. She did not treat me as a costumer and show respect, 2) the store always allows to return, she should not have that activity toward to me, showed me it looks like the product impossible to return? 3) I believe the gifts are for the costumer to testing then will buy the new products, that’s call promotion?

I shopped the high end product in London (Boots,) Paris ( Galeries Lafayette), Harrods, duty free airports all round the world, I never see as manger in the store SoJin the behavior like that to treat the costumer. The reason I buy the products is never for the gifts.

I remember SoJin before even since she as new , I saw she never put on her smile when she worked. I wondering how professional can be as a...

I wish I could give zero star to some staff at this pharmacy. I have had the following experiences: Medication errors: There have been some but the highlight is that "As required" was not mentioned on the bottle and I finished the whole. I do not have period since 2020. Good bye pregnacy. Well done Shoppers Drug Mart Pharmacy staff!

Some of the staff are not aware of when and what time the prescriptions are faxed or emailed or if there is any refill available or not. This error caused me troubles many times. So everytime I have to ask them to look again and make sure if it is there. But the worst experience was when I was told there was no refill. Then I had a pain flare up that I felt each and every bone in my body was breaking. The next day I talked to another pharmacist and she said I had a refill.

I called tonight and talked to the pharmacy technician at 7:11 pm on December 28, 2022. I asked him if my prescription was received. He said it has not. I asked him if he could give me a call when it is received. He accepted to give me a call. I explained that my daughter has been in the mall for the past 2 hours and I need her to pick up my medication.

I have asthma and I had a terrible time last night because I have COVID and my puffer is over.

I called the pharmacy at 8 pm to find out if they received my prescription. I talked to the pharmacy student. She said my medication was ready for pick up. But by that time my daughter was not in the mall anymore. I explained that I can not go there and I do not have anyone to go and pick up my medication. I asked the student pharmacist why her colleague did not inform me as he agreed. She said he wanted to call when meds were ready. I was upset and asked what is the technician's name. I said this is not the first time to see staff are irresposible in this pharmacy. I said thanks bye and she hanged up the phone on me.

I called the pharmacy again to see why she hanged up the phone. That was disrespectful. I had no problem with her. She started raising her voice and started arguing when I asked why you hang up. She was raising her voice, became emotional and accused me of being disrespectful, while I was not disrespectful. I asked her name and her position and started explaining to her that as a student you need to learn.." She hanged up on me again.

As I was saying: Dear healtcare student you need to learn: How to communicate professionally with the patient as a healthcare worker. There are some particular courses in any health related program for this topic which you must know as a student.

You do not need to defend other staff. It is advisable to let them be responsible for their own actions. You can suggest the patient to talk to that particular staff instead of getting yourself involved.

When a team member makes a mistake the whole team will suffer. You are the face of the pharmacy. It is not a bad idea to at least memorize some sentences such as: I can imagine how difficult it must be for you. Sorry this has happened. I will talk to my team members.

I had to book a cab at 9:19 pm and paid 20 $ to taxi driver to pick up my medication from the pharmacy. Because I could not wait and I could not...

Happy the security always follow me when I coming in Not sure cause I’m a woman he just like to watch Or I just bring my subway cup here make him think me bad? lol

Chill nobody steal anything stupid

Love how people treat people just not with a car like a criminal with those people who are just with that status

My thrift and my state should not be your criterion for judging me.

Literally follow me 6 lines wow interesting

And stepping around that’s make me really uncomfortable

Every time he is the same line I know he is following cause only me and I just bring my staffs

What a bad shopping experience Maybe stop judge people by look is the best for this

Just follow me exactly same line totally getting me the bad example of my shopping experience

By the way I wanna add that he now after I speak for cashier talking to me about why I don’t buying thing just look around

My buying habits and others are not here for you to comment or not if you don’t like people go here then out

Lovely what I heard not a apology but a judge

For that security what I buy or not are not for you to commenting and your duty is check for safe or stealing not for questioning the customer who checking around

I trying to check and see to get rid of him now becoming the things he use to judge if you are being questioning everything are suspicious for you

I’d like to get more those training here and accept here

You are not a big store with luxury here and get that afraid to anyone who don’t follow the secret dressing code in your mind

My shopping mind is totally off anyway

Didn’t know is him or shoppers don’t like people to check products and decide now?

Someone watching me questioning me buying is definitely not something make people happy for their need

It’s makes me more unsafer feeling

If you have thief in your mind everyone like thief

If you do not know how people shopping don’t treat everyone poor

I don’t know is this some kind of Discrimination but I have no toleration

By the way for those who me getting the more step like searching you can to totally reject and let them stay away any sort of touch will considered as beaten and report to police. not a legal advisor but that’s what I been heard

Add

Even the employee at beauty boutique are bad just introducing you to really expensive products and more

And rude for customer these security guard with discrimination

Interested my food was being stolen this place and this wronged worst just chasing me around in the store and with hate discrimination and noble garbag

And the SA here is just pretty...