Tian Shi Fu No.3 — Restaurant in Richmond

I would like to report the restaurant’s manager, Alice, a short, middle-aged woman with glasses and short hair. I've been a regular at this restaurant since 2018, and recently, I had a potential business collaboration opportunity, so I thought of Tian Shi Fu first. However, from the very first conversation I had with this person, she exhibited extreme impatience. Despite sending her follow-up messages, she completely ignored them. So, I decided to order takeout today and simply inquire about the situation. Unsurprisingly, she remained extremely aggressive. Even though the restaurant was packed, she loudly questioned why I was speaking to her in an “unfriendly” way and asked why I had come to argue with her. Her behavior is simply incomprehensible. Because this was a potential collaboration, I made every effort to communicate respectfully and courteously from the start. Yet she had no qualms about venting her personal frustrations onto me, which is absolutely unacceptable. On top of that, as I was leaving, Alice continued to hurl insults at me, making me feel like I was being driven out by her. Throughout this entire process, I felt no sense of respect that one would expect, especially given that I was there as a CUSTOMER.

First, as a restaurant manager, shouting in a full restaurant and acting as though she was ready to fight a customer who was simply there to place an order is extremly unprofessional. Moreover, I noticed that after our argument, even though my order had long been prepared and placed on the counter, she intentionally delayed bringing it to me, making me wait an additional 20 minutes. It was only after everyone else around me had left that I approached another server and finally received my order. I won’t comment further on this behavior—it was simply revolting.

Secondly, I want to explain the process of trying to collaborate with Tian Shi Fu so that other business owners who see this review know what to expect and can save themselves some time. I initially attempted to speak directly with the owner. However, despite the owner being present, he had Alice, this floor manager, communicate with me. I specifically asked during our first conversation if she had the authority to make decisions, and Alice’s exact words were that she was the manager and was responsible for everything in the restaurant, and that I should communicate directly with her about any matters. The next day, I followed up with a message, but she completely ignored it. When I later went to the restaurant to order food, I encountered the situation described in this review.

In fact, if you want to pursue any collaboration with this restaurant, you must, and can only, go through Alice. But this woman has no authority to make any decisions because she has to confirm everything with the real owner. Yet she acts like the owner, holding herself in very high regard, and worst of all, showing no consideration for potential business opportunities for the owner. Objectively speaking, I’m not sure if Alice’s behavior represents the restaurant’s overall ethos, but regardless, as a manager, she has no right to prioritize her personal emotions over the owner’s interests while on the job. This is outright dereliction of duty, and she does not have the authority to do so. (For those interested, feel free to check the restaurant’s Google reviews, as there have been numerous complaints about Alice’s poor service for over six years, with many users mentioning her arrogant and rude responses, leaving many with unpleasant memories of their experience here).

To Alice, I hope you can put aside your personal emotions and do your job professionally, with a smile for the customers who come to dine. If I hear one more unnecessary word from you, I will gather all the negative comments about you from the past six years and publicly expose your behavior at Tian Shi Fu across all social media platforms. If you think that just because business is good, you can disregard customer experiences, you should be prepared to face the consequences of such...

The food was okay, nothing to be over the moon about. The main problem was the service I came into the restaurant with a group of friends and the service completely ignored us. Once we were sat down at a table and deciding what to order a server came up to us and told us to "hurry up" because their break was coming up, we would have come back another time if they hadn't already given us water. When another group of people came in I noticed that the servers didn't rush them to order at all. We only wanted to come here for skewers but it was 2pm when we arrived, nowhere on the website or on the menus did they mention the skewers were only available at 5pm and after. When we tried asking for the bill they ignored us multiple times, until they finally told us to pay at the front(which we could've done way earlier if they weren't ignoring us). After they had given us water and menus they didn't care about our table at all, I already felt like I was walking on eggshells in that restaurant so I didn't ask for a refill of water when we didn't get one. I got the impression that the servers seemed to be especially rude to us because we were a group...

Went here a few days ago at dinner time, when we went inside the staff pointed us to the table without guiding us and just said to sit there. When we were ready to order the staff came and took the order menu without saying a word, I waited to ask the staff for a spoon but didnt get any chance at all because they were rushing even though the restaurant wasnt very busy. We ordered 2 meals and the first one arrived and I finished it all before the second one came. The whole time the staff didnt not even say anything at all!! were cold and didnt pay us any attention even though we finished the water quickly they never came to refill them. I went to use the washroom and seen a staff member in there who used the washroom but didnt wash his hands... When we had been sitting there after finishing our meal the staff finally came to refill our water but seems like only to check if we are leaving or not. payed with a 50$ bill and took the change and the server tried to explain that the bill didnt include tips... But there was no...