Best Buy Express — Local services in Richmond

i'm so mad of what these stores experiences here

i heard here have somethings to get and my sound employee recommand here to get some sources i just first time come in and look around and just because i grab a charger passing to check the ipad sections and they screaming and look around me and that male employee Allen just says let him taken that ok I understanding that if you all that horrible then I'm ok with this.

then I think I just keep looking around it's pretty unconfortable and wierd for me that they treats me like that

and when I just into check around the audios sections he just standin here so close to me close.to.me when I just.comparing.multiple.times he just questioning.multiple.times .why I need.that what I need.that for, Are you doing something something even I keep not really answering and showing that I just wanna take it and you are just here answering my questions he just not doing anything.

when I just look a bit and sit down

from that 'spy spot reallt close to me' He just walk here actually not move at all just staring me like I'm doing anything bax here even I just comparing and do my own things. says that “”if i do not buying things and keep look around then he gonna kick me out , I seems like not sure of these products " he says it like a exclumation of defined that I'm doing anything or what

there's 0 customer services but like a stressful rude lose trying to showing of their judgement and fault to use the employee statement as a exclsive to bullying customer. not answering but like a judgement

I should been buying many things but now you won't get any of mine.

I think it's your things to.serving my not and.never that I'm explain of.these.things.like that I'm doing anything wrong even I'm doing nothing ok and mind my own business. that's makes me so mad and unconforble that my own shopping expirence and looking for the right product he sees as a wierd people doing bad things. when he says that I say is the store gonna closing he says not and i say ok I do need all of these then he says buying it to websites and keep questioning and judgeing me saying why I am using this I didn't think single sound systems need to this first I do not trust you and I don't need to telling you what I'm really gonna.done I already said that You think I'm suspicious what? I DO Not need to explain any of my own plan or to you even what I did is I said a little bit but he still keep suspicious my own things and refuse to taken for me. if that's how those store employees behavier by judgeing and questioning people come here to searching by the own things and needs . then sure I'm not spending any coins here cause you tr@sh. I do taken pictures here for those products I'm interested to get but that's should not been your business or questioning.

I think I just being too good that I didn't scold them by their own behavier for the fitst place.

what i do is just what customer does and as a customer i think i look around and comparing doesn't doing anything and asking but.they just treat me a theif or wired person cause they have trarsh eyes and unrespectful

keep queationing everyone here to get their stuffs as a theif. lose

especially that employee Allen or Aren i'm not sure his name something start with A.it makes me feel so mad and his behavier it''s totally unexceptble as a employee his not really helping me finding my own things and do not really explain the products when i'm asking and even i just look at.these that's makes me quesioning is these product not good or enough here

I don't need to explain any of my movement to them especially I'm comparing you treat people badly by no reason except your own transhy eyes

I don’t know if this is because he is a tr@sh person who discriminates against other genders or what in a narrow sense or something else, but this is completely unacceptable.

I'm really like a properly responce and reporting email to management of all of these employees unconfortable discriminatory, rude behavier to customer that just asking for the...

I am writing to express my disappointment and frustration regarding an incident that occurred at the Richmond Centre on Saturday, January 13, 2024.

During my visit, I encountered a staff member who treated me in a rude and impolite manner. i just know one of the staff called Kelvin. but i can’t know another 2 staff information. Specifically, there was an individual wearing casual attire who claimed to be a staff member but refused to provide me with their name or any identification. They stated that they had no responsibility for addressing any inquiries related to online purchases. Due to their refusal to disclose their identity, I am unable to file a formal complaint regarding their disrespectful behavior. However, I did manage to take a photograph as evidence.

I am deeply disappointed with the level of customer service exhibited by this particular shop. When I brought my online purchase to the store and inquired about a refund, I felt insulted. Instead of offering assistance, the staff simply provided me with a phone number and instructed me to handle the matter on my own without any guidance or support.

I believe it is important to address this issue promptly to ensure that such incidents do not reoccur. I kindly request that you investigate this matter and take appropriate action to improve the customer service standards within your establishment. Thank you for your attention to this complaint. I hope that steps will be taken to rectify the situation and improve the overall...

"Title: Exceptional service and expert advice!

I recently visited the source and had the pleasure of being assisted by Faizal during my phone selection process. I must say, his knowledge, professionalism, and exceptional customer service truly exceeded my expectations!

From the moment I walked into the store, Faizal greeted me with a warm smile and was attentive to my needs. He patiently listened to my requirements and asked insightful questions to understand my preferences. Faizal then proceeded to guide me effortlessly through the various phone options available, providing detailed explanations regarding their features, prices, and plans.

The overall experience at the mobile shop with Faizal was outstanding, thanks to his expertise, friendly demeanor, and willingness to assist. I can't recommend him enough to anyone looking for reliable guidance and excellent customer service. Rest assured, you'll be in good hands with Faizal when it comes to selecting the perfect phone and plan.

Thank you, Faizal, for your exemplary service! I'll definitely be returning to the mobile shop for any future...