Kirin Seafood Restaurant (Richmond) — Restaurant in Richmond

We could not be happier with celebrating my father’s 90th birthday at Kirin Richmond for dinner. Food was great and the service was just exceptional.

There was just the five of us. Many restaurants offer banquet / reception type menus but most of them are for parties of 10. Kirin Richmond offers an Abalone & Lobster Special Menu which you can reduce to half-size for half the price so it was perfect for us to have a banquet type set dinner for a small intimate party. Everything on the menu was delicious:

Assorted appetizers with beef tenderloin, deep fried silver fish with peanuts, smoked salmon, and jellyfish Fish maw and silky chicken soup with pine mushroom and American ginseng Braised abalone with peatip Lobster with eggplants and rice cakes Steamed rock cod Roasted squabs E-fu noodle Baked tapioca pudding Sweet purée almond soup with black sesame paste dough balls

We loved EVERY single dish although my husband is al;ways partial to his own baked tapioca pudding with taro.

Everyone who served our table was awesome. We brought with us a birthday cake. Without even us having to say anything, our waiter at the table immediately said he would take it to the refrigerator as my husband and I walked up to the table. As soon as everyone arrived and was seated, they began serving without us having to tell them to start serving.

Everyone was attentive with every details and courteous in all possible ways during the entire course of our dinner. Individual plates were changed constantly to make sure that you are not having the next course with remnants of the last course on the plates. Question was asked on how the dish should be served (partitioned or served communally) every time a plate was laid. When our lazy susan started to be full of dishes, the team offered to start bagging up the leftovers. Since there were 5 of us, they even offered to bag the leftovers accordingly which party guest was taking which boxes home.

They brought out the birthday cake lit ahead of the 2 dessert items on the menu with probably every wait staff on duty that night. My father was genuinely surprised. I was surprised too that the whole team would come over to the table. They gave us a choice for birthday song in English or Cantonese and we opted for the latter.

It was a very wonderful dining experience. I think my parents thoroughly enjoyed the birthday dinner and I’m glad that we picked Kirin Richmond for it. My dad wanted to give a fat red envelope to the wait staff. My brother and I said we would give a fat tip. The price per person below...

i had high expectations cuz last time i came here almost EVERYTHING was perfect... but this time, almost EVERYTHING was MID. we started off with conch soup which had great flavour but lowkey tasted like water cuz its too diluted 3.4/5 then we got the best thing outta today: their baby pig. it had a light and crunchy exterior with a lightly seasoned interior basking in five spice powder. eating it by itself is as addictive as eating chips, but the steamed bread accompanying it was mid. 4/5 then it goes downhill from here 😍😍😍 we got their oxtail bowl which was as tough as a rubber tire, and lacked seasoning but did NOT lack in sugar cuz its on the sweeter side 1.5/5 their lobster was very sweet and fresh, and it also had lots of flavour (soy sauce) BUT THEY ADDED TOO MUCH SUGAR IS THIS A DESSERT OR WAHT 2.5/5 their soy sauce fish bowl?? tasted bland like food court food 1/5 their 粉丝/ glass noodles just tasted like scalops and garlic but ig its edible 2.5/5 their celery veggie dish tasted unmemorable 1.5/5 their veggie dish with mushrooms tasted so bland i cant even tell what was in it 0.5/5 next off is their live cod with yam and squash which tasted like nothing as well 1/5 their roasted chicken tasted bland but uh at least its crispy!!! 1/5 their fish maw was fishy and not cooked for long enough but at least the sauce was half decent 1/5 and if u want rice, then their "glutinous rice" which did NOT taste glutinous at all- was just a wet mound of rice coloured with soy sauce containing a predominant flav of just chiense sausage 2.5/5 the only noodle soup they served today with the dumplings tasted like old oily noodles soaked in msg water... however the dumpling was flavourful and abundant in shrimp 1/5 for dessert, their peach shaped buns were filled with a morbidly sweet lotus paste which was only edible after dipped in extremely concentrated tea 0.5/5 next off is their glutinous sesame dumplings submerged in dilluted almond milk was a little too sweet and just tasted like the frozen ones u can buy at an asian supermarket 2.5/5 and last off their steamed cake tasted bland... its supposed to taste like brown sugar but all i taste is a hint of ginger??? 1.5/5 btw if u bring a homemade cake they wont let u eat it cuz their scared ull sue them for food poisoning so only bring store brought cakes or...

May 2020 Update:

This business does not provide employees with masks or any personal protective equipment (PPE) despite allowing customers inside to wait for their take-out orders.

There is no social distancing as employees are interacting with customers.

This is highly irresponsible for the business to allow this to happen.

Please DO NOT support businesses that neglect the safety of their patrons and employees!

HORRIBLE CUSTOMER SERVICE. They need to fire the hostess!

Our party made reservations 3 days in advance for lunch. We all arrived on time.

After waiting for 30 minutes in the waiting area, I went to check with the younger hostess on the wait time. She said they are STILL preparing the table. We try to be patient at this point because it is a Saturday afternoon.

After another 10 minute wait, the older hostess arrives and finally calls our party. At this point we WAITED 40 MINUTES EVEN WITH A RESERVATION.

But that is not all. This hostess dares lie to our faces and said, "we have called you many times". Trying to put the blame on us for the long wait. When in fact, the entire 40 minutes I watched her escort familiar customers she knew by name in before our party.

If you are not a regular customer you will be treated rudely and with no respect at this restaurant.

I cannot give an accurate judgement on the food because I was so disgusted by the disrespect and lies by their hostess at this point I had no appetite for much food.

I've been to most dim sum restaurants in the Richmond area and have never experienced this low level of customer service.

Lets hope they fire the hostess! Has anyone else had a similar horrible...