TD Canada Trust Branch and ATM — Local services in Toronto

Great branch. Absolutely zero complaints whatsoever. Never had an issue with them at all. Never caused me any distress or displayed an ounce of incompetence. I never ever had a new trainee that didn't have a clue what they were doing helping me - it's always someone who has been at the branch for a while and doesn't look at me funny when I ask a simple question, because we all know that TD cares about its employees and its clients to the point where they probably have 0% turnover. All employees and clients stay with TD til retirement practically. Anyway, sorry for geeking out. I just love how friction-less the experience is. Sorry, I am a bit of a TD fan boy. Ok have a great day.

PS This branch is impeccable for their Wire Transfer Cancellation service. Always comes back to my account in time and their people never over-promise! Especially when it's a large amount of cash!

PPS: TD Canada Trust has this really unique feature versus the other leading banks whereby they cap the amount of money that you can send by wire transfer to the United States (and the world) via online banking without having to come to the branch - to $6500 in 24 hours. Other banks have limits such as $30k, which you may think makes any other leading bank in the neighbourhood a much better option that doesn't risk you getting or potentially spreading COVID, but I am assured that it is actually a feature by design so that their customers can spend as much human-to-human contact with TD branch people as possible! Oh also, I was assured that all branches, including this fine establishment, observe all COVID safety protocol. So you might think the fact that TD has a lower limit on online-triggered wire transfers is bad but it actually promotes more social cohesion, while I am comforted that despite them not wearing N95 masks they do not have to talk loud because I have really good hearing and whatever instructions they and the people who I reach at Easyline ever say to me is always consistent and crystal clear.

When I came in to cancel my wire it only took 1 hour of sitting there to have it done. I'm pretty sure that's fast, well I'm not certain but I'm pretty sure, I mean because I usually only go to that branch so that's the only yardstick I have for measuring what is or isn't the appropriate amount of time to stay at at a bank to have a simple task done.

In line with TD's goal of facilitating as much close, person-to-person human contact as is humanly possible, another TD employee had the customer they were helping stand right next to me. I forgot how nice it felt to be close to a complete stranger during a pandemic, so I told her that if they were going to place her literally right beside me then she might as well sit in the chair right next to me so us two strangers can have a chat and put our (cloth-masked) mouth-holes as close as possible during the peak of a viral, aerosol-transmitted health pandemic. Unfortunately, and to my complete shock, she refused, but I am keeping this review at 5 stars because I completely understand TD is obviously not responsible for their customers, they are just responsible for their employees and their amazing competence :)

And I was apprised a number of days later that the TD wire department had actually cancelled my wire itself and the person at the branch that made me wait and confirmed that they had just spoke to the wire department to cancel it, was actually misspeaking! And because of that the funds would not be sent back to my account as any normal bank would do but instead would be physically returned to my "home branch" which is a branch far downtown where I first opened my account that was not the branch I sent the funds to and I would have to at a later date physically go to that "home branch" to collect my money back. But again, it's all in line with TD's goal to ensure as much close, personal indoor human-to-human contact during a viral, respiratory-driven pandemic as possible... I see it as a kinda COVID treasure hunt if you will!

Will for sure keep all my banking products with...

When my wife and I got a mortgage from another institution, we wanted to simplify our banking by merging our accounts so that we would have a single checking account and a single credit card (we still maintain separate investment accounts). As I had good experiences prior at TD, we decided to switch entirely to TD, while keeping our mortgage separate. When I walked into this branch to open a new account, there were zero customers in the bank, but 3-4 people working there, including a manager. I asked to open an account, but was told that wasn't possible because the people who were able to actually open accounts were not available. I asked the manager why he couldn't open a new checking account: "I don't have the training yet." The training to open a checking account? As a manager at a bank branch? What do you mean? "Sir, I can't help you, you can make an appointment to come back in 2 days, that's when our next available appointment is."

I'm not making an appointment to open a checking account. That's absurd. Especially when, literally, the bank is empty aside from its staff.

When I spoke to TD customer service on the phone about my experience, they were surprised that the manager was unable to open an account for me. After they telephoned the branch, they learned that indeed the manager had not yet completed his training, but that they could 'squeeze me in' for an appointment with a rep 3-hours later that afternoon.

Frankly, I don't feel comfortable banking with an institution like this. Clearly not hiring experienced people. If someone can become a bank branch manager without the training to open a checking account, literally the most basic element of banking, then the bank is promoting inexperienced people. I would understand if I was trying to open a complicated product, or amend something existing, but I was a longterm customer trying to open another checking account.

As a result, I've moved on, and I'm much happier at my new institution, where the branches are nicer (this branch looks straight out of the 90s), the staffer are more helpful, and I was able to open a checking account in minutes...

As both a small business owner and a TD small business customer, I feel it’s important to share my experience with one of TD’s employees, Monjit Borah.

Mr. Borah contacted my company requesting a quote. We responded the same day, gathered information, and acknowledged a delay on our part due to seasonal workload. Despite our follow-up and apology, he posted a 1-star review online calling my company “unprofessional” — even though he was never a paying customer and no work was ever performed.

What makes this even more disappointing is that when I personally waited over six weeks for a TD business representative to get back to me on a banking matter, I never thought of leaving TD a negative review. I understood delays happen and gave the benefit of the doubt — the same courtesy I expected as a fellow small business.

As a professional, Mr. Borah should have known better than to damage another small business’s reputation over something as minor as a delayed quote.

I also raised this concern with TD directly and was disappointed that the bank distanced itself, despite the fact that an employee’s public actions can impact the reputation and livelihood of others in the community.

I share this review not out of spite, but to highlight how important it is for institutions like TD to set expectations for their representatives — both inside and outside the workplace — especially when they publicly represent themselves as...