TD Canada Trust Branch and ATM — Local services in Toronto

I recently had an unfortunate encounter with TD Bank’s customer service at this location.Despite being a loyal customer for years, I was left disappointed and frustrated.

Long Wait Times: When I called the customer service line, I was put on hold for an extended period. It felt like an eternity, and my issue remained unresolved. Ineffective Communication: The representative I spoke to seemed disinterested and lacked empathy. They provided vague answers and failed to address my concerns adequately. Misleading Information: I received conflicting information about fees and account features. It’s frustrating when you can’t trust the information provided by your bank. Unresolved Issue: Even after multiple calls, my problem remained unresolved. TD Bank’s lack of follow-up and commitment to resolving issues was disappointing. In summary, my experience with TD Bank’s customer service was subpar. As a customer, I expect better communication, prompt resolution, and genuine care. Unfortunately, This TD Bank fell short in...

I just got td bank and every time I log in I have to get code to log in so annoying I even called td about it they said I can’t do nothing I don’t want bank where every time I want login to check my balance if td don’t fix this if we have face set up that’s good enough we don’t need to get code in phone mabey once in blue moon but every single time in one day I had to get new code 10 times I’m so annoyed already and I’m going close my account if this keeps happing also I called customer service support she hung up on me I’m so close to closing my account if they don’t fix this issue give me an option if I chose to use my face that’s my chose...

This place is a pathetic joke. They never answer the phone, never respond to emails, and never return voice messages. I scheduled a meeting with a personal banking associate, and he is unconcerned about his client's needs. I don't want to mention his name, but the entire crew at this branch is doing the same thing. They are always sitting and doing nothing whenever you go. Choose a different branch if you don’t want to waste your time. My time with them is literally...