TD Canada Trust Branch and ATM — Local services in Toronto

My appointment with Deyvis Fernandez was horrendous. I needed to open a certain account for which I had to go in person. That's all I needed to do. Very simple. If I could have done it online I would have.

When I arrived, in order to make small talk, I mentioned that it is cooler outside than in the branch. He replied, "That's because you just came in from outside"! I should have gone back out the door at that point.

Deyvis had difficulty understanding what I wanted. When he misunderstood he blamed me for "changing my mind" which is absurd. He also kept trying to push a "financial advisor" on me even thought I kept saying I don't want that.

He sat across the table from me smirking. I don't need an adversary, just someone to give me the papers to open the simple account. He had various cutesy names for me, such as Missus Karen. At the end of the meeting he began pushing for the financial advisor again, even though I had told him repeatedly no. Just abysmal. An absolute disgrace.

Update: I had told him at the appointment that I believed the form he gave me to sign was the wrong one. I explained to him why it was the wrong form. He sat there stupidly. I filled out the form, hoping that maybe it would turn out to be the right account. Turns out it wasn't! Now I have to go for yet another appointment, obviously...

I usually don't write reviews but this is an exception. I would like to thank Luca from this mill street branch for his exceptional service. I love the extended hours that td has vs some other banks but even then I find myself very busy with my career. I acquired his business card not too long ago when I found the time to stumble on in. I didn't get to speak with him too much as I was in a hurry but first impressions were very good.

Tonight, I found myself really struggling with td easy web as I'm not very tech savvy. As I was pulling out my access card from my wallet I noticed his business card. At this point I was so frustrated and didn't have the patience to call an easy line. I gave it a shot and called him at 9 pm. We spoke on the phone for almost an hour as he walked me step by step through easy web.

I'm not sure if this is something Luca does often but in my eyes I don't really care. This is customer service at its finest. I would also like to thank management at this branch for developing such a big asset to your team.

Like I said I'm usually a review spectator but now I know what it feels like to be on the other...

I went in a few weeks ago after making an appointment to speak with someone to learn about the credit card options with TD. The two employees were extremely kind and respectful; however, they did not have a clue about their own services. One of the employees told me he was new, so I felt bad for him. For for me as a customer, it was an extremely frustrating experience but it was a waste of an hour of my time. My two main concerns were: how do I acquire points on these credit cards, and how do I redeem them? The two employees did not have a clue how to answer them. They were either making things up as they went along or googling it. They did not have a command of their own products, and I had to be the one to guide the conversation. I don't blame the employees as much as the management for putting them in a position to fail. But as a customer, it was an infuriating experience. I will not return to...