TD Canada Trust Branch and ATM — Local services in Toronto

UPDATE: In summary, received a call from the branch manager "V". Immediate thought from how she spoke to me: a real ball-breaker, haughty and unfriendly. Discussed the banking situation and I briefly touched on the issue with employee "D" - nothing from her...no apology, no indication that any action would be taken for his unprofessional , rude behaviour...absolutely nothing. She gave a clear impression that she wanted me and any investments I had not to be connected to her branch. Well, she got her wish. I, too, want nothing to do with that particular branch. I'll invest my little $$ somewhere else. PREVIOUS: Wow! As if the situation with this branch was not bad enough. It's been MONTHS since someone has gotten back to me regarding the RESP I was wanting to put into an RSP so I called today. "D" not only wouldn't let me finish my sentences, got my number wrong and cut me off again when I wanted to ensure he had my correct number. When I pointed out to him how unprofessional he was, he had the audacity to say 'thank you'! Needless to say, I will not be investing any $$...

Just when we're two weeks into stage 2 of the Covid 19 pandemic, I entered this branch to see only one staff wearing a mask. Kudos to a vast majority of the customers who were wearing their masks! When I voiced my concern and disappointment, the teller told me the masks have arrived and they will be in compliance with Toronto bylaws starting tomorrow. She told me it would be impossible to wipe down the card terminal after each use. She also reassured me she was acknowledging my concerns. Ha! When I asked to speak with the manager, the person who came over reiterated what the teller said. TD, you are not doing your part and you are not taking everyone's healthy and safety seriously!...

My experience at this TD location has been absolutely amazing. Milan was the best teller I have ever encountered. Milan actually cared and took her time to explain everything thoroughly and most importantly respected my time. You don't see that level of customer service anywhere these days so it was very refreshing. Definitely management material!!! Thanks Milan for making my experience here so...