Canadian Souvenirs — Local services in Vancouver

I walked in because I saw some slippers I liked, they didn't have them in my size so I decided to walk around and see if they had any other slippers. I greeted the guy at the cash register, but wasn't acknowledged. As I walked around, the woman was not subtle at all as she followed me around the store. Ok fine, I get it, I dress in alternative clothing so I'm used to it. But since I couldn't find anything that fit me, I nodded to the woman, said "thank you, have a good day" and headed to the front door. Passing by the guy at the cashier, I said the same, "thank you, have a good day" and again wasn't acknowledged. He just called out to the woman who followed me around, I'm assuming to confirm I didn't take anything. Ok fine, like I said, I'm used to it. But at least acknowledge me, say hello or goodbye. That's the bare minimum of customer service and they couldn't...

Wish I had looked at the reviews. The staff, in particular the man at the register, was impolite and could care less about customers. He didn’t have even the most basic courtesy one would expect at such a store. The other staff spend their time following customers around, quite conspicuously. Almost wanted to suggest to a staff member that if she wanted to stand next to me to ensure I wouldn’t shoplift, she could as she was both obvious and impolite. I regret spending money there, but had thought to buy considerably more and am so glad I didn’t. The staff need major training in proper and basic customer service. Several other people left without buying things and it’s...

The cashier, an older gentleman, made a racist remark to my Japanese friend as she was literally purchasing several items at his counter. He started saying "arigatoo, arigatoo," over and over, which delighted her. With the same sneer on his face, he remarked, "When you go home, we'll all be happy." Think I wouldn't catch that, as an American standing right beside her? She went home happy after patronizing YOUR store. I didn't explain to her what you said. You, on the other hand, deserve to be out of business. And people need to know that you have a shocking amount of hatred in your heart for your customers who are...