U Venues — Local services in New Cairo City

This is a newly opened mall, and when I first saw that they had a parent-friendly restroom, I was honestly impressed. That’s still a rarity in Egypt. I even recommended this place to many fellow moms, thinking it was a family-friendly environment.

But as it turns out, that “family-friendliness” was only surface-level — because what I experienced here was neglect, discrimination, and a complete lack of empathy toward parents.

My baby had a diaper blowout while we were dining at one of the restaurants. He was crying uncontrollably, so I rushed to the nearest restroom — the women’s bathroom. Inside, I found no changing station, no baby facilities of any kind. So I did what any desperate, responsible parent would do: I placed my baby on our own stroller, discreetly in the corner, and started changing him. I didn’t use a stall, didn’t block the sink, didn’t cause any mess, didn’t expose my baby — just quietly trying to clean him up.

And yet, I was interrupted again and again by the cleaning staff, who insisted I had to go to the basement level if I wanted to change a diaper. This was despite the fact that my baby was in distress, covered in poop, and needed immediate care.

Let me be clear: there was no sign anywhere saying I couldn’t change a diaper in this restroom. No notice, no guidance, no alternative provided. I was simply doing my best in a poorly equipped space — and for that, I was treated like I was doing something wrong.

When I was at my most helpless, overwhelmed, trying to calm a crying child, I was met not with compassion, but with pressure and dismissal.

My husband immediately reported the incident to mall management. Their response? They said we “shouldn’t have changed the diaper there” — but that they would retrain the cleaning staff because her approach “may not have been appropriate.”

So basically: they shifted the problem back to us, and offered a token gesture of “staff training” to cover themselves.

And when we asked why it’s not allowed to change diapers there, they actually said: “Some customers might feel uncomfortable seeing that.”

Excuse me? Seriously? We’re in a restroom. My baby is six months old. He’s crying. He needs his diaper changed. And that — that — is what makes people “uncomfortable”?

I honestly thought this was one of the more modern, open, international malls in New Cairo. Its design, branding, and restaurant curation all aim for a premium image. I genuinely believed this was a place that cared about quality and customer experience.

But clearly, it’s all for show — no depth, no real values. What, rich people’s babies don’t need diaper changes? 😀

I’m truly disappointed. This experience has completely changed the way I see this mall. I saw some reviews also talked about similar problems. Obviously, the management doesn’t really look into the problem. From now on, I will be much more cautious before recommending this place to any family visitors.

There are many expat families here — I’m one of them. And I can tell you: This has nothing to do with cultural differences. This is about basic design, basic dignity, and basic human empathy.

Mothers — no matter where they’re from — deserve to be treated with respect. Imagine if it were your own mother being treated this way. Or you, as a mother, being told to “stop what you’re doing and move elsewhere” while your baby is in distress. Would you accept that?

If this mall truly wants to appeal to high-end, international families, then stop relying on appearances. Start with real empathy. Real inclusivity. Real respect for parents...

U Venue is a fantastic destination that seamlessly blends shopping, dining, and style into one unforgettable experience. With a variety of cafes and restaurants catering to every taste, it's the perfect place to enjoy a leisurely meal or grab a quick bite between shopping trips. Whether you're in the mood for a cozy coffee or an elegant dining experience, there's something for everyone.

The shopping options are exceptional, with a wide range of stores offering unique, handmade items that stand out from the usual. From beautifully crafted rugs and home décor pieces to stylish clothing, accessories, and jewelry, there's always something special to discover. The attention to detail and quality in every store makes each visit feel like a curated adventure.

Don’t miss the delightful sweet shops either, offering treats that are as charming as the venue itself. U Venue is the perfect spot for a day out, whether you're looking to shop, eat, or simply enjoy the vibrant atmosphere. Highly recommend for anyone who loves a mix of great...

I absolutely love this place! They put so much effort into decorating for every holiday, and the vibes are amazing—it really puts you in a great mood. Even on regular days (not just during the holidays), it’s still a pretty enjoyable experience. There are tons of restaurants, shops, and clothing stores opening up, and the location is perfect. Plus, there are plenty of benches to relax on. A great bonus is the kids’ park in the garage—drop your kids off, enjoy your time, and pick them up when you’re done. There’s an arcade/restaurant (brass monkey) pretty enjoyable.I highly recommend visiting during the holidays, but it’s great any...