Mara Paris jewellery — Local services in Paris

I purchased a 700€ "worth" gold necklace for a present. It arrived in a mediocre packaging which was my first disappointment. Really no aspirational packaging, no detail nor excitement about the same. In the checkout there was no option to ask for gifting packaging so no choice to level up. My next step was to open the box to check the piece. What I first noticed is that it did not come with any certification, another red flag... Being a 18k Gold Vermeil you expect a certificate as it is normal in real jewelry stores. Then, I tried to open the necklace and it did not, it came defective. A 700€ necklace came defective. It seems they do not check the pieces before they ship them. I contacted the brand the very same day after receiving the piece to ask for a video of how the necklace opened. As I purchased the piece for a present, I read in advance with a lot of detail their strict return policy. Because they are hiper strict and because I have common sense,  I did not apply any kind of force. I made 3 very delicate soft attempts with my fingertips and I recorded myself doing so. Common sense tells me that if it is not easily open it means something is off so I contacted the brand again asking for a replacement. Their fine or "demi-fine" jewelry as they say leaves much to be desired.

They responded to me politely affirming that in fact there was something wrong about the necklace and apologized. At that point I wanted a replacement even though I was very disappointed, as I knew the person the gift is for really really wants it. So, I sent back the piece perfectly in the original package as it came and to my surprise they got back to me saying that I deformed the piece and that their policy does not allow returns. They made the outrageous claim that the necklace's form was heavily modified with force by ME!!!!! The politeness turned into blaming. So now it's my word against theirs. It is unbelievable that they try to blame me for their mistake. It is completely impossible I deformed in any way the necklace; in any way. I will not accept a partial refund nor a substitution of the necklace.

Reading the rest of the Google reviews it is clear that one cannot trust this brand no matter what celebrities use their jewelry. For sure they send celebrities pieces that are not defective. Incredibly shocked, sad and angry about this experience. Not only are they calling me a liar by saying I caused the defect but they are manipulating and using their return policy to turn the tables. Learnings: Do not purchase from IG brands. Never purchase jewelry Online EVER. Always pay with Paypal to avoid fraud. Now I am trying to get my refund in the best hope that I will. Very sad and frustrating experience. I am very afraid about the resolution of the conflict as the amount is really high for me, I cannot afford losing the money. I genuinely and truly did nothing. I will put all customer complaints as possible to...

If you need to read and trust a negative review on Mara Paris, I hope it will be this one. As someone that spends a lot of time and takes great care to leave positive reviews for small businesses that deserve it, I've never encountered such a lack of professionalism and this level of deceitment; ever.

I walked past this place and bought a ring that I wasn't entirely sure I liked from the beginning. I was reassured though as I thought I would be able to get a refund if I changed my mind (as this is usually the case and if it's not, it's clearly specified when making the purchase), so I did my purchase. This is where the issue began: after a few weeks I changed my mind and since the ring hadn't been used (or taken out of its box) I sent an email to customer service to return it. To my big surprise, I was told that only online purchases were refundable, and store purchases could be exchanged or I could get a credit, so I went to the store when I was told customer support would be there. My point was that I had never been told that I couldn't be refunded when I did my purchase nor this was specified anywhere in their store, to what the extremely rude person from customer service told me I should have checked their website before purchasing (not sure how I could have done this as I didn't know the brand?) and that it was written on my receipt in any case (so I could have checked the conditions of purchase AFTER buying). Not only did I explain that this wasn't clear and that I felt tricked, but I also showed him that it wasn't even on the receipt, but rather on a link on an email that redirects you to their website.

After getting yelled at for around 20minutes, the 'customer care' representative ended up telling me that was I was doing was FRAUD. Not only is it extremely scary being yelled at by a grown-up man, but this is also an insane claim. As a quick reminder: fraud involves intentionally deceiving or lying for personal gain, which isn't the case when I bought something in good faith, didn't use it, changed my mind and am upfront about. I was making a legitimate request and hoping for a gesture of goodwill.

Overall, I wished I would have done more research before buying here; not only do they trick you into believing you are buying high quality, 'luxury' items but their customer care is...

I’d like to give more stars as the designs and the showroom are really nice. But now I’m just getting ignored for over a month.

The ring I wanted wasn’t available in my size when I visited the showroom in march. I tried on a the same design in another color to check the size and they were so nice to send the right one to me when it gets back in stock.

Unfortunately, the ring I got a few weeks later was again too big although the packing slip says it should be the right size. I measure the ring and it is one size bigger than it should be.

I tried to reach out to the customer service multiple times for over weeks now via mail and WhatsApp but I get completely ignored. The only answer I got was that I can send it back and pay for the shipping (and that they definitely didn’t make a mistake with the size which can’t be true).

As neither of this was my fault, I’m definitely not willing to be left paying for shipping and then maybe receive a way to small ring (bc they don’t believe me that the size of the ring and what’s printed on the packing slip doesn’t match.)

And now I have an overpriced ring that slips of my...