LivinParis — Hotel in Paris

Had a recent experience with this company where I was bullied into writing a positive review for a subpar experience.

We recently rented an apartment for 10 people from the company where we had a subpar experience due to a neighbour being over sensitive over communal noise such as walking to the bathroom at night and low level speaking both day and night. Should there have been such a restriction on noise, this apartment should not have been let to 10 people and this is a company error. We had no parties, a small speaker (which we used only the daytime) and was not present in the apartment for 90% of the time with prior engagements across Paris so the whole situation was blown out of proportion and our quiet enjoyment of the apartment was encroached. During my stay upon a conversation with the company there such to be no valley of understanding and they sided with the neighbour which is their prerogative.

Subsequently after renting the apartment, I rightfully wrote a AirBnB positive public review focusing on the apartment and wrote a private (NOT PUBLIC) message detailing our not-so-great experience for their own perusal. Upon the day the review was published and 10 day prior window of them seeing the review, I was called directly via telephone by a member of staff Elise asking if I had a left a positive or negative review in an aggressive manner stating that “review really matter to us. She further threatened to leave a negative review if otherwise. More importantly, she wanted to know whether I specially left a ‘five star’ review to which I said no as our experience was not ‘five star’ whilst not confirming the final review rating I did leave. This seemed to infuriate her and the conversation lasted for 5 minutes with no rhyme or reason other than to bully me into thinking different. This call was totally uncalled for and felt like a dressing down in a bullish manner rather than a corporative conversation between customer and merchant. Surely, reviews sections are a safe space for customers to unbiasedly express their feelings over their stay without influence or threat. In any event, they seemed more concern with their ‘stars’ rather than the customers actual experience. No more than an hour later, they have written a quite negative scathing AirBnB review which came off as revengeful review but seemed fitting for how abrasive Elise’ approach was upon our conversation. This part of the experience has really let them down.

Up until the point of this review, they have NOT seen my positive review but instead chose to retaliate with a negative review to me.

Overall this is disappointing experience as the apartment was to good standard but their customer service and aftercare has been appealing to say the least.

Would not use their service again and would not recommended or deem their services as...

We just concluded a fabulous stay at LivinParis’ 4-bedroom Montmartre apartment. I would give them 10 stars if I could for their above and beyond service, and I would return to stay at any of their apartments in a heartbeat.

Before our stay, we were able to get a number of questions about arrival, appliances, etc. promptly and helpfully answered by Bastien. Check-in was easy and well-organized - we met their friendly representative who gave us an orientation of the apartment, answered our questions, and gave us a bottle of wine and nespresso capsules.

The apartment itself is tastefully decorated and well-appointed. We were a group of 9 traveling from 3 continents for a family reunion/vacation and the apartment provided a wonderful and comfortable gathering space. The open layout was fantastic, the bathrooms had plentiful towels and towel warming racks (perfect for winter), the washer dryer combo worked nicely, and the apartment was remarkably quiet and peaceful considering it was on a main street right next to Gare du Nord.

The location was terrific for us. We were traveling on the Eurostar from and to London, and this apartment is literally steps away from the Gare du Nord station where the Eurostar operates. We kept marveling at how convenient it was to just roll our suitcases over without worrying about hailing a cab or hopping on the Metro. Gare du Nord has several Metro line options (more convenience!), and 2 other Metro stations within a 10-minute walk of the apartment provided yet further options to get to wherever we wanted in Paris. Right next door to the apartment is a supermarket, and the Sacré-Cœur basilica is a 15-minute walk away.

The reason LivinParis deserves 10 stars, in particular Elise, is how they went above and beyond to help me when I found myself panic-stricken about a missing bag. We had departed Paris for London from Gare du Nord and in the chaos of the security checkpoint (other passengers were inserting items amongst our bags), I had momentary amnesia and forgot to retrieve my backpack. I only came to the horrible realization when we were already halfway to London. To be sure, the bag was forgotten at the station, not at the LivinParis apartment, but I reached out to them to see if they could help. Elise very kindly and quickly stepped up to offer assistance and was so reassuring in her communications. She arranged for the bag to be picked up from the station’s Lost and Found the very next day. I am so incredibly grateful and touched by how Elise went above and beyond to help me out. As I write this, we are arranging to have the bag mailed overseas to me. I am very impressed by their level of service and kindness. The next time we are in Paris, we will most certainly be staying at a...

I booked a rental with this company for a weekend in Paris for myself and two friends for July. After booking the rental I was struck down with gallbladder disease and scheduled for gallbladder removal surgery the weekend ahead of the rental meaning I would be unable to travel. My friends wanted to go together so we were looking to reschedule the date. The booking terms stated 30 days cancellation however we were hopeful that if another date was available that a reschedule would be considered. I contacted the team at LivinParis and their response was completely unempathetic and unaccommodating. They flat refused to contact the owner of the flat to see if they would accommodate a change stating nothing could be done unless we cancelled. We appreciate the official terms but there is nothing preventing them from contacting the owner to see if it would be possible given the circumstances - if the owner says no that’s OK, but to say they can’t even ask is quite frankly ridiculous. Incredibly poor customer service and unempathetic. UPDATE: Sebastian from LivInParis refused to be of assistance and claimed the only way to ‘see’ if a refund was possible (not what we were asking for but hey ho) was by cancelling the booking. With no other avenues to pursue we cancelled the booking - no surprises Sebastian told us the owner refused to give us a refund (and LivinParis refused to give back any of their commission either). THEN to add insult to injury they rented out the apartment again thus making more money than they ever would have done and not giving us a penny. Absolutely scandalous behaviour. Avoid avoid avoid. RESPONSE TO RENTAL COMPANY: Sebastian is incorrect with his portrayal of the situation. We did not ask for a refund we asked for a change of dates given I was having surgery and if they could ask the owner if that was possible and they flat-line refused to ask and told us our only option was to cancel (full well knowing I’m sure we would then not get a refund to book again and knowing they would rent out the property again). Our issue is not with the owner but with the management company and their behaviour. Also note they tried to bribe us to remove this review by offering a ‘generous’ 15% off future bookings should we remove...