SEPHORA PARIS LEVIS — Local services in Paris

let's dive into this. My experience with Sephora's customer service was nothing short of a catastrophe. From the moment I stepped through those shiny, promise-filled doors, it was clear that customer satisfaction was the last thing on their agenda.

First off, the staff. I've seen mannequins with more personality. Not a smile, not a greeting, nothing. It was as if my presence was an inconvenience. I had to practically wave a flare to get their attention. And when I finally did, their knowledge of the products was about as deep as a puddle. They seemed more interested in their reflections in the mirror than assisting a paying customer.

Then there's the waiting. Oh, the waiting. I've had shorter waits at the DMV. All I needed was a simple foundation match. But no, I was left to wander aimlessly among the endless aisles of overpriced products while the staff chatted away, oblivious to my plight.

And let's not forget about the 'samples.' You'd think they were doling out gold bars. I had to practically beg for a sample, and when I finally got one, it was the wrong shade. It was as if they were playing some cruel joke at my expense.

As for the prices, they're astronomical. You'd think for those prices, you'd get a bit of decent service. But no, it's all take and no give. It's clear they care more about their bottom line than the people who line their pockets.

In conclusion, my experience with Sephora was a masterclass in how not to treat customers. It was a glaring example of disregard, disinterest, and downright disrespect. It's safe to say I won't be rushing back...

I had a horrible experience in this store. The manager Charmaine was so rude to me and my little girl, snatching a small box my daughter picked up out of her hand. She then accused me of opening a box and touching it in an aggressive way then very obviously went and started talking about it to another staff member rolling her eyes. Her facial expressions and manner were so unpleasant from the get go and I’d strongly recommend she improves her attitude if she wishes to continue working in a customer facing role. All the other ladies were so lovely and helpful. What a shame the manager was so...

If I could put zero stars I would. We went to this store while in paris to find a product. When we arrived , to our surprise, no one was available to help us. While we understand they can be busy , the store was empty. We tried to speak with one of the workers and she ignored us at first but when we tried again she proceed to say “je suis occupée”. What type of business is this? You could have told us normally that it was a bad time or that someone would be with us soon. We waited for another 15 minutes and left. Please...