KENZO Marne-la-Vallée - La Vallée Village Outlet — Local services in Torcy

I went there with my girlfriend two weeks ago. I really wanted to buy something from Kenzo, but at a fair price. I found a cardigan with a great discount. I asked an employee if the price was correct—she said yes and offered me a medium size. The medium was too small for me, but I ended up getting the last large one from another man who had tried it on and didn’t like it.

I tried it on, and both the employee and my girlfriend complimented me on how it looked. I then went to the cashier. To my surprise, the cashier—who could barely speak proper English—started shouting that the cardigan was from the women’s section, had no discount, and wouldn’t fit me anyway. I tried to explain the situation, but she didn’t understand and refused to talk to her colleague. Instead, she got into an argument with her coworker and barely acknowledged me. The only thing she kept repeating was that I would have to pay the full price because “this is not men’s.”

In hindsight, I noticed that the buttons were on the other side, but there was no label or sign on the hanger indicating a different price or that it was a women's item. The fit was nearly identical, and the other employee clearly reassured me it was fine and even handed it to me.

For a brand like Kenzo, I would expect staff who can speak proper English and treat customers with...

I was genuinely impressed by the service at the Kenzo outlet store in Paris. Despite being an outlet, the level of service surpassed many boutiques I’ve visited in the city. The staff were energetic and proactive, especially the Chinese sales associate who went out of her way to assist me even as I was just chatting with my friends. The cashier too was full of energy. Highly...

Cashier was not helpful. Despite knowing that there were people queuing at the wrong counter, he did not advise but went on to serve the next two customer and only after asking did he brought up there was only a single payment line the entire time. Could’ve joined the correct queue if the cashier staff were...