R Giripai Jewellery — Local services in Kerala

My experience with R Giri Pai in Cochin regarding a custom Navarathna engagement ring for my husband was profoundly disappointing and caused considerable stress leading up to our wedding. Ordered in June 2024 with an expected pickup in December 2024, the process was marred by multiple significant issues.

During the initial consultation, Tenson, a staff member, meticulously recorded measurements and confirmed all details of the ring, including the model, stones, sizes, gold weight, diamond size, and total price. I also made an advance payment, and Tenson explicitly assured me that the gold price was locked in at that time. However, the December pickup revealed a series of unacceptable errors:

First, the ring was drastically undersized. Despite the careful measurements taken months prior, it wouldn't even fit past my husband's knuckle. Tenson and Mr. Ramesh's dismissive suggestion that my husband might have gained weight was insulting, and they initially refused to acknowledge any error on their part.

Second, R Giri Pai reneged on the agreed-upon and confirmed locked-in gold price from June, citing a subsequent increase. It was only after significant and stressful negotiation with the owner, continuing until the day before our wedding, that they reluctantly agreed to honor the original price. Even then, they had not provided a correctly sized ring and suggested I would be charged extra for the additional gold needed for resizing.

Third, when I went to make the final payment for the incorrect ring, R Giri Pai inexplicably charged the full amount to my credit card, failing to deduct the advance I had paid months earlier. While they eventually refunded the overcharged amount in cash, this unprofessional error caused unnecessary inconvenience.

The combination of the incorrectly sized engagement ring, the unethical refusal to honor the agreed-upon gold price, the failure to meet the specified requirements, and the payment error made the entire experience incredibly uncomfortable, stressful, and ultimately a complete failure.

The fact that these issues and the lack of a correctly sized ring persisted until the day before my wedding compelled me to purchase a second ring from the original Giri Pai store in Broadway just to ensure my husband had a gift for our special day. I strongly advise against relying on R Giri Pai in Cochin for important occasions. Their lack of accountability, disregard for customer agreements, and apparent issues with product specifications and pricing caused me significant distress during a very significant time in my life. I hope my experience helps others make an...

I recently had the absolute pleasure of visiting R. Giripai Jewellery, and I can't recommend them highly enough! If you're looking to buy gold, this is definitely the place to go. Their selection is extensive, and the quality is superb. I felt completely confident in my purchase, knowing I was getting genuine, beautiful gold. What truly set R. Giripai apart for me, however, was their incredible ability to create customized pieces. I had a specific vision for a bracelet, and they brought it to life more beautifully than I could have imagined. The attention to detail and craftsmanship were outstanding. They listened patiently to my ideas, offered expert suggestions, and delivered a truly unique and meaningful piece that I will cherish forever. The staff at R. Giripai Jewellery are not only highly knowledgeable but also incredibly welcoming and helpful. The entire experience, from Browse to discussing custom designs, was a delight. It's rare to find such a perfect blend of quality products, exceptional service, and artistic talent. Thank you, R. Giripai Jewellery, for a truly fabulous experience! I'll definitely be back for future purchases and highly recommend them to anyone seeking exquisite gold or a...

I had the pleasure of shopping at R. Giri Pai Jewellery, and I can confidently say it's one of the best jewellery stores I've visited. From the moment I walked in, the staff - Sindhu, Ramesh Pai sir, Indira ma’am, Nimmy and Sangeetha were incredibly welcoming and attentive. They have an impressive range of designs, from traditional to contemporary/minimalistic and the quality of the pieces is outstanding. I also found their pricing to be fair for the high-quality products they offer. I was able to purchase my wedding earrings and my travel lab grown diamond engagement ring. I placed an order and they were able to deliver to our house within 2 days. Highly recommend R. Giri Pai Jewellery for anyone looking for exquisite jewellery and a top-notch...