The Pizza is good the management is not so.. In the paper list they have there the price was 11 they charged me 15.50 Hamburger advertised at 7.50 was 7.99. In total I spent 4.99 more than expected. I asked to speak with the manager. After trying to make a fool of me he admitted he knew the price it is not updated. He offered me some chips I didn't want as I was a loyal customer, but he did not offer money back.
He might have thought he bought me but in reality he gave me the measure of the limited extent he was willing to go. First, I didn't appreciate he tried to win the discussion in bad faith as he knew and will admit later that they knew of the mistake in the list. Then, the fact he wanted to counter-balance the 4.99 he took in excess with some chips I didn't asked and didn't want say a long story. As manager, he should have opened his wallet and given me 5 euro, or a small pizza otherwise. Something at least I wanted.
Also his justification was that nobody before complained. So basically he was trying to make me feel bad for complaining they were taking 4.99 more than what they advertised on the menu, out of my pocket. Despicable!
He showed me on Just Eat the "real prices" which matched the one they billed me. Problem is, I didn't order through Just it, where they pay a commission in percentage to Just Eat for its service.
And when tonight I went to check pizzamax.ie, there their shop is always offline but most importantly I found that there is another branch of Pizza Max in Finglas of the same franchise, and I found is significantly cheaper ( check yourself ) and should I choose home delivery is 2.50 vs 4.50 of Coolmine branch.
All in all, the Coolmine branch has lost me as customer. Their pizza is good, so I leave 3 star, but you need to respect your customers, not try to fool them when you are wrong and you know you are wrong. Bad way to do business!
This the example how to turn a loyal customer in a very...
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