Don Quijote Hoenzaka Shop — Local services in Osaka

A female employee touched me without permission and invaded my privacy.

As a frequent Don Quijote customer who has purchased many products over time, my recent visit left me with an exceptionally unpleasant experience.

After purchasing items at the pharmacy section, I went to the counter for tax-free processing. Upon requesting the tax-free service in Japanese, the attitude of a female employee wearing a mask changed drastically. She gave me an unfriendly look and even poked me with her finger to indicate that I should follow her.

While walking to the counter, the employee repeatedly handled my passport, personally flipping through it multiple times. Normally, one verification at the counter would be sufficient, but she appeared to be reviewing my personal information along the way, giving a strong impression of unnecessary and invasive monitoring. This behavior felt extremely uncomfortable and was, in essence, an invasion of my privacy.

Upon arrival at the counter, the employee continued to direct me solely with hand gestures, without uttering a single word. After payment, she neglected to remove the anti-theft tag, and when I requested assistance, she removed it with an expression that suggested annoyance. Even after I expressed my gratitude, she ignored me completely, maintaining an unfriendly stare without any response.

In contrast, the other staff members at this location were professional and friendly. However, the discriminatory and unprofessional attitude of this particular employee was offensive and humiliating as a customer. I believe Don Quijote should provide fair and professional service to all customers, and it is essential to address this employee’s discriminatory behavior and lack of...

Since this is not in a busy location in Osaka there are less people which is Great. It is only one floor but everything is well organized and all the cashier understands how to do the tax free with the passport and phone number. Be sure to get the additional 10% off coupon on the website. You can ask sales associate to help since the website will most likely be in Japanese. They also have free wifi and decent prices. I went for pokemon cards but they were sold out, but got gifts for friends...

A variety store with a variety of pretty much anything you can think of. Clothes, food and candy, toilet cleanser, rice cookers, portable DVD players, ear wax vacuums and everything in between...

Checkout was efficient. Restrooms were clean and...