Surugaya Flagship Store Surugaya Bldg. — Local services in Shizuoka

It is one of the biggest Surugaya's I've been with a large variety of anime/manga collectible figures. Some are used that look like new which is ok if you're not picky on getting an item you have desired for some time, they figures are sealed so you can't really see the quality of the same. I got the Andromeda Shun figure from Saint Seiya and when I got home I noticed it was decolored and was missing a piece, so I got stuck with it since I live in Tokyo. Prices should be as used...

I visited a shop that I had been curious about for a while since I had some business nearby! Inside, there were a lot of nostalgic used video games, dolls of characters like Sanrio, and of course, many Gundam model kits and train models! By the way, the fourth floor was a space for trading cards! I had so much fun surrounded by all these nostalgic items that I could have stayed there forever without...

I traveled over 3 hours from Tokyo to visit Surugaya’s Shizuoka store, expecting to buy an item I saw listed on their website. However, in-store, the exact same product was priced nearly twice as high. When I asked why, the staff refused to explain clearly and told me, “We don’t follow the website prices.”

I even showed receipts from other Surugaya stores where I bought similar items at the listed online price, but was flatly rejected. The staff’s attitude was cold and dismissive—even when I raised concerns about product authenticity, they responded, “Even if you call the police, the price won’t change.”

Later I saw other reviews saying the same: unclear condition descriptions, unfair pricing, rude service. This seems to be a systemic issue.

I’ve submitted a formal complaint to Surugaya HQ and am preparing a report to Japan’s Consumer Affairs Agency. Please be cautious when shopping...