FamilyMart — Local services in Tokyo

On 17 Dec 2022, 10pm, we were at the store. When it was my wife turn to pay, my wife told the male cashier to "heat up the food", the cashier heard my wife and continued to scan the remaining items. While my wife was getting ready the change to pay, the male(20-30) cashier suddenly shouted very loudly at my wife in Japanese whether to heat up the food. My wife and I were shocked, and I told the cashier(in english) to apologize for shouting at customer. The male cashier said he "don't speak english" and ignore us, though i am sure i only use elementary school level english and he should be aware of his own service attitude.

My cousin shared similar bad experience on 16 Dec 2022, with the male cashier. The cashier clearly knew my cousin is a foreigner who don't understand Japanese or which touch screen button to press at the cashier. The cashier just impolitely and continuosly knock very hard on the panel and showed an annoyed expression.

The cashiers service attitude is a disgrace to Japan service industry and leave a bad impression on...

Have been going to this branch occasionally and their place is always clean and the staff are friendly. There is a also a nice...

Update 13/9/23:

Cookie & cream parfait

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Pretty good stuff sold...