Koala Mattress Showroom — Local services in Tokyo

ソファベッドが必要だったため、Koala表参道を訪れました。。到着してすぐに「2時間待ち」と言われ、ショールーム内に人がほとんどいない（4人未満）にもかかわらず対応してもらえませんでした。受付の方は商品について全く知識がなく、質問にも答える気がない様子。終始やる気のない対応で、何を聞いても「ウェブサイトを見てください」と言われるばかり。 待ち時間の間に「店員さんには話しかけないのでソファを見てもよろしいですか？」と聞くとしぶしぶOKと言われたのに、実際にソファを試そうとすると注意されました。「見るだけなら良いが、試さないでください」とのこと。ショールーム内にお客も4人ほどしかいないのに、意味不明で非常に不快な対応でした。 結局、他店でソファを購入しました。 I urgently needed a sofa bed for a guest arriving and decided to check out Koala Omotesando. Big mistake. When I arrived, I was told to wait for 2 hours, despite the showroom being nearly empty (less than four people inside). The receptionist had zero knowledge about the products and clearly didn’t want to help—his attitude was dismissive and unprofessional. Every question I asked was met with “please check the website,” which defeats the point of visiting a physical store.

I asked if I could at least browse while waiting and was told yes, but when I tried to actually look at and test the sofas, I was abruptly told off. Apparently, I was only allowed to “look” but not “try.” Completely ridiculous and unwelcoming.

I ended up going to a nearby store instead, where the customer service was excellent, and I found a great sofa without all the unnecessary hassle.

Save yourself the time and frustration—Koala Omotesando is...

It was a pleasurable experience shopping here.

They had me try on different mattresses of various sizes and firmness. There was no time pressure at all!

I ended up buying the firm one instead of an AirWeave mattress I had fixated on earlier. It’s not worlds upart in terms of quality but this came very close! I saved a hundred thousand for an almost similar quality mattress....

Far from station, but good to visit. There was a discount coupon (5000¥) for the people who visit the showroom. If you feel uncomfortable for the IKEA or Nitori, I strongly recommend to visit here. The original one(not new original) is extremely great than other brand’s beds and has reasonable price. There is a staff can speak English, so it is easy to visit even you can not...