Bought a down jacket for ¥37,000. Used it for 2 months twice a week after which a feather starting coming out of the shoulder. I’ve had much cheaper jackets and worn them for years without this issue. North Face would not replace the jacket as it “wasn’t a defect at the time of purchase”. They offered to repair it at an additional cost of ¥1,590 and it took 2 months (from February when it was still cold). It came back with an ugly patch in a different texture over a sleeve that was originally seamless. So much for a new good quality jacket from North Face. Their lack of quality control and care for customer satisfaction is evident. They have really lost their way and lost a customer in the process.
Noting that this is a complaint against the company itself and and not this particular outlet where the staff were helpful enough. I did try to pull out some feathers to see if the hole would clear but more feathers kept coming so this...
Read moreThe North Face Harajuku offers an incredible range of outdoor gear and apparel. Whether you're into hiking, camping, or any outdoor adventure, you'll find everything you need here. From sturdy backpacks and waterproof jackets to comfortable hiking boots and accessories, they have it all. The store showcases a wide selection of high-quality products that cater to various outdoor activities.
The store layout is well-organized, making it easy to navigate and find what you're looking for. The staff members are knowledgeable and passionate about outdoor activities. They are always ready to assist you in finding the right gear based on your needs and preferences. Their expertise and friendly customer service add to the overall excellent...
Read moreJust shopped there today. Excellent customer service from the staff eventhough it was already busy with customers. The staff speak good english!
The tall guy with glasses who accompanied me shopping was really kind and very accomodating. He's very patient and gave me some recommendations (after so many trials & fittings) so I could decide which bag I should take.
Even after the payment, he helped me bring my stuff and accompanied me as well to the front door. I don't know his name, but whoever you are, if you read this.. thank you very much, man!
I can say that it was the best shopping experience I've ever...
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