THE REAL McCOY'S — Local services in Tokyo

"The Real McCoy's" the reputation precedes its name, no need more introduction if you're in the high-ended vintage reproduction community. The brand itself is the by far the best and highly recognised not only in Japan but in the world. I myself, is a big fan, love your work so much, I drink coffee from your mug every day

Perhaps, this world-class tier of you make you neglect one little but very important thing: customer services. As have seen in other comments, a lot of customers feel xenophobic vibe in the store, and found the staffs are not very friendly. I just really hope that maybe they just have had a very bad day so they acted like that. I don't want to lose my favour to McCoys, which is one of my favourite brand, and the one I always admire. I come from abroad, the Tokyo store, considered a flagship store in its origin country, I expect a lively experience; I would live to discuss products, ask about materials or whatever, which is considered my hobby.

I went to Osaka last year, to McCoys there, those staff were really friendly and really enjoyed talking to me. I hope that McCoys gere will have the same vibe, along with the superior of your...

일본에서 방문한 여럿 매장중에 인생 최악에 매장이었습니다. 도쿄 시부야에 리얼맥코이가 있다고 해서 일본가는날만 기달리고 있었어요.드디어 리얼맥코이 매장을 가서 무스탕을 사고 싶어서 직원 응대를 받는데,제가 아메카지 초보인이라서 디테일에 차이를 당연히 모를수밖에 없었어요. 직원 인상착의(머리길이가 어깨까지오고,몸무게는 65kg정도,키는173cm정도) 멸치같은 새끼가 옷에 대한 디테일을 설명해 준답시고 엄청 무례하게 그것도 제 몸을(팔꿈치쪽을)과격하게 때리면서,여기 디테일을 봐라!! 하면서 완전 무례하게 저 몸을 여러차례 때리는데,정말이지..화가 머리끝까지 올라왔습니다. 정말 참고 또 참았습니다.여기서 제가 똑같이 대응을 하게되면 멸치같은 새끼랑 똑같은 인간이 되니깐요. 무스탕 옷을 구매하러 갔다가 완전 봉변을 당하고 왔습니다. 요새 일본에서 혐한이 있다고 들었는데,제가 막상 그 상황에 닥치니깐 와… 순간 이걸 어떻게 대응을 해야하지? 라고 생각했습니다. 이 상황을 아무리 이해할려고 해도 이해할수가 없었습니다. 두번다신 가고 싶지도 않고,이렇게 매너도 없고 무례한 리얼맥코이는 없어져야 한다고 생각합니다. 시부야에 있는 리얼맥코이 가실려고 하시는 분들은 부디 조심하세요.

It was the worst store I've ever visited in Japan. I heard that there was a Real McCoy store in Shibuya, Tokyo, so I was waiting for the day to go to Japan. Finally, I went to the Real McCoy store and wanted to buy a mustang, so I got a staff response, but I'm a beginner at Amekazi, so I couldn't help but not know the difference in detail. And a little anchovy-like guy in a staff costume, he said, "My head is shoulder-length, I weigh about 65kg, I'm about 173cm tall," and he said, "Look at the details here!" And he hit me so rudely several times, and I was really angry. I really put up with it again and again, because if I respond the same way here, I'll be the same human being as an anchovy. I went to buy a mustang and got completely ruined. I heard that there is an anti-Korean culture in Japan these days, but when I ran into that situation, I was like, "Wow..." I couldn't understand the situation no matter how hard I tried to understand it. I don't want to go again, and I think Real McCoy, who is so rude and rude, should go away. Those of you who are trying to go to Real McCoy in Shibuya Please be careful.

日本から訪れた多くの店舗の中で人生最悪の店舗でした。 東京の渋谷にリアルマッコイがいると聞いて、日本に行く日だけを待っていました。いよいよリアルマッコイの売り場に行ってムスタングを買いたくてスタッフ応対を受けたのですが、私がアメカジ初心者なのでディテールに違いが当然分からないしかありませんでした。 スタッフの人相着衣(頭の長さが肩まで来て、体重は65kg程度、身長は173cm程度)イワシのような子が服についてのディテールを説明してくれるからといってすごく無礼にそれも私の体を激しく殴りながら、ここのディテールを見てください！！ と言いながらすごく無礼に私の体を何回も殴るんですが、本当に..怒りが頭のてっぺんまで上がってきました。 本当に我慢してまた我慢しました。ここで私が同じように対応すると、イワシのような子と同じ人間になりますから。 ムスタングの服を買いに行って完全にひどい目に遭ってきました。 最近日本で嫌韓があると聞きましたが、私がいざその状況に直面したら、わあ··· 瞬間、これをどう対応すればいいですか？ と思いました。 この状況をいくら理解しようとしても理解することができませんでした。 二度と行きたくないし、こんなにマナーもなく無礼なリアルマッコイはいなくなるべきだと思います。 渋谷にあるリアルマッコイに...

Yes their clothes are fine, but BE SURE to choose the right size and fit, as they don’t accept any exchange, even if the jacket is unworn and you just want to swap sizes. And of course, nobody tells you about it when you buy it. I bought a flight jacket last week and when I tried it at home, the fit was not right (the seller pushed me to get a bigger size… shouldn’t have listened). I brought it back, with tags and everything on, but the store manager wouldn’t even have a look at it… It’s a shame for such a brand, and when you pay 60 000 yens (or more, much more) for a piece of cloth, you expect a slightly better customer service and flexibility. Well, it’s not the case here. Just...